April 14, 2022

Three trends that could affect CX in the future

Three trends that could affect CX in the future As the pandemic triggered a seismic shift over the past few years, businesses shifted to WFH, driving up the rate of digital acceleration.  Consequently, plans for a measured digital rollout

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April 8, 2022

What is contact center TCO and how to calculate it?

What is contact center TCO and how to calculate it? CX centers are turning to omnichannel CX solutions to improve services while reducing the cost of operations.  However, investing in these solutions is not a “plug-and-play” operation because it

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