June 23, 2022

Do CX vendors need to reassess their sales strategy?

Do CX vendors need to reassess their sales strategy? With large organizations realizing the value of the CX, we are seeing business leaders paying more attention to this area and playing a bigger role in selecting CX technology. This

Read More
June 16, 2022

CCaaS Provider Launches New Support Platform

CCaaS Provider Launches New Support Platform A prominent CX provider has launched a new optimization solution. The new solution would allow contact centers to visualize real-time customer journeys across multiple channels to support companies in measuring, monitoring, and improving

Read More
June 9, 2022

Key trends that will shape CX in the future

Key trends that will shape CX in the future Perceptions on CX are rapidly changing because what was once seen as a cost is now believed to be an asset that can provide value to an organization.  For example,

Read More
June 1, 2022

Technological innovations that could change CX

Technological innovations that could change CX A leading tech company unveiled several new technological developments that could significantly improve CX design, analytics, and collaboration.  Some of these developments will optimize existing development processes, while others could change the state

Read More