Role of CX process consolidation in transforming contact center service delivery At present, contact centers are not simply cost centers. They have the potential to drive significant value into the business. More and more businesses are recognizing this capability
Read MoreEliminating contact center transformation failures through CX automation Contact center transformation is the process of overhauling traditional forms of customer service to cater to the ever-changing needs of the contemporary market. This primarily involves cloud migration initiatives. The main
Read MoreEmbracing the self-service revolution to modernize CX delivery Gone are the days when customers patiently waited in call queues and relied on interactions with human agents to get answers to their simpler queries, which to be honest, left a
Read MoreAugmenting capabilities of CCaaS by building in intelligent automation As many businesses around the world face increasing competition and tumultuous market conditions, emphasis on contact center automation has increased steadily as a means of boosting ROI through delivering better
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