October 2021 - Theblackchair.com

October 29, 2021

Why is a majority of CX centers still standing by on-premise CX solutions in 2021?

Why is a majority of CX centers still standing by on-premise CX solutions in 2021? During the pandemic, most contact centers migrated to the cloud to meet customer needs while keeping their employees safe. A surprising number of centers,

October 26, 2021

The CX industry is heading towards a hybrid working model

As enterprises look to the future of work in a post-pandemic environment, questions arise about the new working model for CX environments. Should CX centers return to the office or is hybrid working the new norm? While each CX

October 18, 2021

Customer Experience (CX)

The key to retaining customers and maximizing CX ROI

Every contact center wants to maximize CX ROI, but isn't always able to hit the mark. This is because the key to maximizing CX ROI is improving customer retention through higher quality CX services. To provide a high-quality CX

October 6, 2021

CX industry update: Flexibility is the future of contact centers

For several years, contact centers have operated under a specific business and technical model. Their predominant function was to support customers with conventional customer service software that answered calls, logged complaints, and addressed issues. In recent years, however, we’ve

Month: October 2021

Why is a majority of CX centers still standing by on-premise CX solutions in 2021?

The CX industry is heading towards a hybrid working model

The key to retaining customers and maximizing CX ROI

CX industry update: Flexibility is the future of contact centers

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