Customer Experience (CX)

It’s all about the experience: CX centers are investing in technology to improve the CX experience

Contact centers are making strategic investments to deliver a more empathic experience to customers. ...

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NEWS & EVENTS

Omnichannel CX service is growing – Companies want to be where their customers are

Aramex, the logistics and transportation solutions provider, announced in August that they will partner ...

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NEWS & EVENTS

Major CX providers are doubling down on cloud-based solutions

Cloud-based CX solutions are the new norm for contact centers and will be essential ...

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