__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"7a6de":{"name":"Main Accent","parent":-1},"7c414":{"name":"Accent Dark","parent":"7a6de"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]},"original":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]}}]}__CONFIG_colors_palette__

Synchronize complex operations in your multi-vendor CX platforms

Bring visibility and transparency to sync your multi-vendor CX platforms.

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Synchronize complex operations in your multi-vendor CX platforms

Bring visibility and transparency to sync your multi-vendor CX platforms.

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There is little room for errors or inefficient operations within CX centres, which is why you may be concerned about the problems that undermine your multi-vendor platform.

Working with multiple vendors means accounting for different configuration environments, making it difficult to synchronize complex operations or guarantee consistent design.

Given the challenges of managing multiple vendors, you need a CX management platform that can break down the silo between different vendors to eliminate errors and execute complex operations.

With over 15 years of experience, Blackchair has the technology and expertise to help you resolve your system visibility issues.

Our automated CX management platform is the only platform designed to turn complex, hard-to-manage, multi-vendor CX platforms into automated environments where your team can synchronize complex operations in minutes.

Leverage our platform to convert your multi-vendor ecosystem into an efficient environment where different vendors are in sync, system design is consistent, and business operations can be executed efficiently and on time.

The benefits of transparent multi-vendor CX environments

  • Improve productivity while streamlining operations to reduce costs
  • Execute complex functions using several vendors
  • Ensure several vendor environments are integrated with each other
  • Guarantee consistent design across your multi-vendor environment
  • Simplify business ability to execute complex changes
  • Attain CX system visibility to create a transparent multi-vendor environment

Why work with Blackchair?

Using our automated CX management platform, you can:

A robust API where you can manage multiple vendors from a central location

Automation features to eliminate manual work and remove errors from the process

Easy-to-use synchronization features to guarantee consistent design across your environment

Monitor all systems whether they are in one location or around the world 

Why work with Blackchair?

Using our automated CX management platform, you can:

A robust API where you can manage multiple vendors from a central location

Automation features to eliminate manual work and remove errors from the process

Easy-to-use synchronization features to guarantee consistent design across your environment

Monitor all systems whether they are in one location or around the world 

Book a free demo


Want more information? Click below to book a demo and get your questions answered.

Our partners


Platform Partners

Our platform partners help enhance business outcomes and maximize delivery


Integration Partners

Our integration/services partners complement the Blackchair solution

FAQ

Can you tell me more information about the Blackchair API?

Our generic API acts as an interface that can accommodate different CX solutions along with the configuration environment.

Most vendors are not in sync due to different configuration environments; however, our generic API allows you to work around this problem and sync up each vendor, allowing you to access multiple platforms from one location.

Will the Blackchair platform work for on-premise platforms?

Our solution works with both on-premise and cloud-based platforms. Whether you have a fully on-premise solution or a hybrid work environment, Blackchair is compatible with all of them.

What technology do you use to power your CX management platform?

We use several methods to optimize each part of the Blackchair platform such as Java Spring Framework, JavaScript (Client + NodeJS), RabbitMQ, MongoDB, Oracle, and MS SQL.

What information security and privacy policies are you aligned with?

Our policies meet the requirements of regulatory frameworks such as ISO 27001, ISO-23307, NIST Cybersecurity Framework, and COBIT.

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