CX industry update Customer satisfaction rates have been declining over the past few years. Can CCaaS help?Cavell’s Voice of the Consumer Report 2024 has shed some light on the state ... Read More
CX industry update CX in 2024 and beyond: Navigating the cloud revolution and the Amazon effectContact centers have far exceeded their traditional role as a simple hub of information ... Read More
CX industry update The future of CX with cloud-native data platformsIn today’s digital age, CX is more important than ever with customers expecting fast, ... Read More
