CX configuration management helps mitigate pressure on contact center resources
Transform CX configuration management to get better results using fewer resources
re you having trouble tracking unapproved change requests to your CX system? The Blackchair CX configuration management solution can help you track configuration changes and change requests to ensure system stability.
Our configuration management solution, along with compliance and security tools, allows you to monitor CX changes to your system in real-time, freeze change requests, and undo any unauthorized changes by automatically rolling back your CX software to a previous state.
This way, you can police your CX environment more effectively by optimizing resource management to maximize CX ROI, stabilize CX system functions, and ensure that your platform meets security and compliance.
What problems do we solve?
Managing unapproved change requests to your CX platform
Meeting compliance and security requirements
Reducing pressure on high-value resources
Making CX configuration management more transparent
Why choose Blackchair?
Blackchair’s CX management platform comes with a range of features that allow you to police your CX environment more effectively:
Automatic rollback:
To undo the damage from unauthorized changes
Compliance and security tools:
To ensure approved changes follow regulations
Real-time monitoring:
To be informed about any changes to your CX system
Freeze change requests:
To ensure unapproved change requests are not implemented
What will you gain by using Blackchair?
Blackchair will improve configuration management so you can improve system stability and CX productivity while maximizing CX ROI.
Stabilize your CX platform:
Prevent unwarranted changes and secure your system
Police your CX environment:
Meet security and compliance requirements at all times
Improve configuration management:
To improve productivity and reduce strain on CX resources
Prevent unauthorized changes:
Ensure unauthorized changes are not made to your system
Book a free demo
Want to know if the Blackchair platform will sort out your CX configuration problems? You can book a demo with us!
We will show you how the Blackchair platform optimizes CX configuration management and answer any questions you have.
Click on the link below to book a date and time that works for you.
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Together we have helped over a hundred of the global Fortune 2000 transform their CX operations, improve operational efficiency and significantly reduce costs.
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FAQs
We follow the best security practices recommended by Microsoft, Google, and Amazon and build our data policies around these security practices
When a user attempts an unauthorized change, the system prevents the changes from being implemented.
Instead, the CX management platform will alert you of any attempted changes and will freeze the change, preventing it from being implemented until you authorize it. This way, you can ensure that only authorized changes are made to the ecosystem.
Our CX management system can give you a comprehensive record of the type of changes made to your CX environment and who made them so you can make an informed decision when you need to approve or deny a change request.
Get in touch with us
Start optimizing your CX configuration management by getting in touch with us. We can answer any questions you might have.
