A CX system visibility solution to help you spot and recover from potentially disastrous events
Spot, mitigate, and prevent disasters to ensure a secure, compliant CX system
Are your CX systems leaving you vulnerable to a disaster?
When system design and integrity are not up to scratch, all it takes is one disaster to bring down the platform.
Poorly thought-out systems create inconsistent configuration plans, making it hard for CX engineers to troubleshoot and fix problems.
To compensate, engineers make radical changes frequently, prompting questions about the reliability and consistency of the system.
Frequent system changes lead to security and compliance issues down the line, prompting problems with industry regulators.
Amidst such a volatile, insecure environment, your CX agents will have a hard time delivering their best work, compromising call volume and overall customer service quality.
However, you can create a stable, consistent CX platform that is secure and compliant, capable of withstanding any disaster.
With a safe, stable environment for CX agents to be productive, where engineers can resolve issues rapidly, improving productivity and system stability while reducing costs.
All you need is the right solution—Blackchair’s CX system visibility solution.
Creating CX system transparency with the right solution
Our CX management solution can help you bring transparency, simplicity, and efficiency to your CX environment.
Whether you are working with a single vendor or multiple vendors on your platform, you can bring consistency to your system design and routing plans using our CX management system.
Using our management solution, you can create a persistent configuration record that is connected to all systems.
This configuration record will help you do the following:
Establish a “breadcrumb trail” of activity across the ecosystem
Track who made system changes and when they were made
Compare new variables with old ones to determine changes made
Receive alerts to any changes made to your CX system
Stabilize your platform using a CX system visibility solution
By attaining system visibility, you will be able to do the following:
Improve CX system security by identifying vulnerabilities
Save internal resource time with consistent routing plans
Create a stable system by preventing unauthorized changes
Prevent changes that lead to poor performance or resource erosion
Ensure consistent design across different platforms and vendors
Want to improve system visibility and maximize CX ROI? Scroll down to learn how you can try the solution for yourself.
Book a free demo with our Blackchair solution
If you are eager to experiment with our CX management solution to see all the ways you can reduce operating costs and improve productivity, sign up for a free demo! Simply click on the link below to get started.
An ecosystem of channel, strategic alliance and technology partners
Together we have helped over a hundred of the global Fortune 2000 transform their CX operations, improve operational efficiency and significantly reduce costs.
Let’s connect
Interested in partnering with us?
FAQs
A breadcrumb trail refers to how well you can track activities within your platform. The Blackchair management platform features a persistent configuration record that will allow you to track what changes a specific user made and the scope of their changes, by comparing new and old values.
The Blackchair management platform can highlight security weaknesses and flaws by improving CX system visibility. Furthermore, the management platform has several tools that would allow for design comparison across different items. You can use the information to analyze your system design to discover any security vulnerabilities within your system.
Our CX management solution prevents poor system performance and erosion by flagging design structures that compromise system integrity, reliability, and consistency. The system will also immediately flag any unauthorized changes that could compromise system stability, allowing you to take quick action to prevent them.
