Blackchair > Services > CX Analysis

CX Analysis

Do you understand the effort your customers go through engaging with your business?

The understanding of customer effort is a data driven exercise. What level of friction is in your CX experience and how can you develop a measure and scoring approach? Do you understand that your customer made 3 attempts by email and twice by phone before they completed their task?

Blackchair can provide a big data model of your interactions and study the cause and effect of communication channel failure and the knock-on effect that has on other channels, resources and service levels.

Your business deserves more. Your customers deserve better. Blackchair will arm you with all the proper data points to start decisioning on how your take your enterprise CX to the next level effortlessly.