Here’s why CX management platforms are the future of optimized contact center CX operations

Modern contact center challenges require modern solutions.

With CX solutions becoming complex and costly to manage, it is integral for contact centers to optimize their ecosystem to reduce operating costs and provide a high-quality customer experience.

The good news is that you can easily optimize operations to create a more productive and improved CX environment.

By using CX management platforms like the one developed by Blackchair, you can optimize CX center processes, simplifying the ability to execute complex operations and automate the contact center experience to improve CX ROI.

The common challenges facing CX centers

CX centers may face the following challenges:

High contact center operating costs

Pressure on high-value constrained resources

Undesirable changes to the CX solution

Unapproved change requests

Adhering to compliance standards

Why work with Blackchair?

CX management platforms can reduce the cost and complexity of managing your CX solution. And Blackchair’s automated platform is no different.

Automate key operations

An automated contact center platform can reduce the burden on resources while improving productivity. Leverage the platform’s automated capabilities to complete monotonous tasks without human intervention, reducing the cost of operation, mitigating risks, and improving productivity.

Prevent unauthorized change requests

Improve system stability by using our platform to track and freeze change requests. Verify the request to ensure it comes from an authorized source and that it is valid to prevent unauthorized changes from disrupting agent work and affecting the customer experience.

Real-time rollback system changes

Resolve unapproved change requests quickly and efficiently with our automated rollback feature. When unauthorized changes are made, you can trace the changes to their source and undo them by rolling back the platform to a prior state. This would reduce changes to your system and ease the pressure on high-value resources.

Book a demo

Want more information? Feel free to book a demo with us!

We will show you how our CX management platform can improve your operations and answer your questions.

Book my demo

Book a free demo

Want more information? Feel free to book a demo with us!

We will show you how our CX management platform can improve your operations and answer your questions.

Book my demo

Meet our partners

We work with the best organizations to improve CX delivery and the technical capabilities of our platform.

Our integration partners

Our integration partners help you get the most out of your CX solution.

Our platform partners

Our platform partners raise CX delivery and accelerate the rate of innovation.

Meet our partners

We work with the best organizations to improve CX delivery and the technical capabilities of our platform.

Our integration partners

Our integration partners help you get the most out of your CX solution.

Our platform partners

Our platform partners raise CX delivery and accelerate the rate of innovation.

FAQs

What security practices do you follow?

We take data security seriously, and have taken every measure possible to make sure your data remains confidential and safe.

Our data security policy closely mirrors the policy top tech companies like Amazon and Google follow. If you want more information on data security, don't hesitate to contact us.

Do you keep a hard copy of sensitive data? If so, what is the process of securing data?

We do not request or store sensitive information.

While we have strict access protocols to ensure that data is secured, we do not ask any of our clients for any data that is potentially sensitive or harmful.

What type of CX solutions is the Blackchair platform compatible with? Does the platform work on both cloud and on-premise settings?

Our CX management platform works with major CX vendors including Genesys, Avaya, Five9, Cyara, Empirix, and NICE inContact.

Our platform works on both cloud and on-premise systems as well as hybrid environments.

What type of IT operational, security, privacy standards/certifications do you follow?

We follow ISO 27001 and 27701 regulations.

Steps have also been taken to ensure the strict regulation of data access by ensuring that our data classification matrix follows data access controls.