How CX management platforms help to manage multi-vendor CX systems

Synchronize multiple CX environments and automate key functions with the right management solution

Book a demo with us

How CX management platforms help to manage multi-vendor CX systems

Synchronize multiple CX environments and automate key functions with the right management solution

Book a demo with us

Reduce errors and synchronize your contact center environment

Is your CX platform not as sufficient or productive as you would like it to be? Relying on manual operations strains your CX agents, prompting them to make errors that undermine system stability and productivity.

Furthermore, trying to synchronize different CX platforms creates a volatile environment for your agents.

With the right CX management platform, you can convert a volatile, unstable CX platform into a stable, productive system where several vendors work in sync to provide the output you need at the rate you want, without straining resources.

The Blackchair CX management solution can create the automated synchronized contact center environment you need while eliminating manual operations, reducing errors and improving productivity.

Synchronize multiple CX environments with the Blackchair CX Management Platform

Create your automated, in-sync environment using the following features:

Automate CX operations Execute key CX operations without manual input from agents
Manage several CX platforms Synchronize multiple CX environments a generic interface
Make delivery consistent Maintain consistency across on-premise or cloud-based solutions
Streamline configuration management Easily access the configuration code of your CX ecosystem.

Synchronize multiple CX environments with the Blackchair CX Management Platform

Create your automated, in-sync environment using the following features:

Automate CX operations
Execute key CX operations without manual input from agents
Manage several CX platforms
Synchronize multiple CX environments a generic interface
Make delivery consistent
Maintain consistency across on-premise or cloud-based solutions
Streamline configuration management Easily access the configuration code of your CX ecosystem

Improve CX productivity

Use the Blackchair CX management platform to improve productivity while lowering operating costs.

Reduce operating
costs

Lower the cost of executing CX operations to improve productivity

Increase operational efficiency

Orchestrate complex activities within third-party CX platforms

Optimize CX
systems

Discover ways to streamline the CX pipeline for increased delivery rate

Create an agile environment

Incorporate DevOps and agile methodology for greater efficiency

Improve CX productivity

Use the Blackchair CX management platform to improve productivity while lowering operating costs.

Reduce operating costs

Lower the cost of executing CX operations to improve productivity

Increase operational efficiency

Orchestrate complex activities within third-party CX platforms

Optimize CX systems

Discover ways to streamline the CX pipeline for increased delivery rate

Create an agile environment

Incorporate DevOps and agile methodology for greater efficiency

Synchronize and automate your multi-vendor environment with Blackchair

Want to know more about our solution? Book a demo with us to bring agility, automation, and efficiency to your CX platform.

Book a free demo

Synchronize and automate your multi-vendor environment with Blackchair

Want to know more about our solution? Book a demo with us to bring agility, automation, and efficiency to your CX platform.

Book a free demo

Our partners

We work with leading CX firms to improve business delivery and expand technical prowess.

Platform Partners

Our platform partners help improve CX delivery and accelerate the rate of innovation.

Integration Partners

Our integration partners help you get the most out of your contact center technology.

How can the Blackchair solution reduce operating costs?

The Blackchair management solution can reduce operating costs by automating monotonous functions and freeing CX engineers to do more valuable work. You expend little time and resources on completing these operations, which reduces the cost of running your platform. Furthermore, you double the rate of productivity because your engineers are completing more valuable work, further reducing costs.

How will I be able to orchestrate more complex activities within third-party CX platforms?

Our CX management platform allows you to connect with third-party vendors and create a rich, interconnected ecosystem. Within this interconnected environment, you can oversee activities on all your CX vendors and even organize activities involving multiple CX platforms from a single, generic API instead of jumping from vendor to vendor. By coordinating activities from a single interface, you can orchestrate complex activities more efficiently than before.

How can I streamline the CX pipeline with Blackchair?

Automating CX functions and reducing the time needed to execute complex activities can streamline the CX pipeline. With our management solution, key activities that take time can be automated, saving your CX engineers a lot of hassle. In addition, you can integrate different vendors into a single API to make it easier to execute complex activities.