Are you having trouble configuring your CX ecosystem? Working with a multi-vendor CX ecosystem can make it impossible to synchronize complex operations.
Each CX vendor has a unique configuration environment, making it a challenge to execute tasks across these different platforms.
Attempting to do so can compromise efficiency, hinder productivity, raise costs, and put a strain on your CX resources.
With the right CX configuration automation solution, however, you can ensure that your multiple CX environments are in line, guaranteeing consistent design across your global CX ecosystem.
Your CX engineers will also be able to orchestrate complex operations across your multi-vendor CX ecosystem to accelerate productivity, reduce cost overruns, and improve efficiency across your ecosystem. Helping you build an instant competitive advantage.
Using our CX management platform, you can perform the following activities seamlessly:
The Blackchair CX management platform offers you all the features you need to optimize your configuration operations through CX configuration automation.
Some of these features include:
A generic API from where you can manage multiple CX platforms
Automated rollback system to undo unauthorized configuration changes
An ongoing framework to manage day-to-day business and IT demands
Today, our CX migration solution is designed with all the features you need to turn your CX platform into an efficient, productive system. We do so through a range of cutting-edge features including:
A continuous development framework for your CCaaS platform
An automated auditing system to monitor both source and destination systems
The ability to cleanse legacy data to identify information that has value
By using the Blackchair platform, you can:
You can also make the most of our CX migration solution to cleanse legacy data to ensure greater transparency across your CX systems. We help your teams:
Want to see our solution in action? Book a demo with us!
We will demonstrate how the platform works and cover critical features like automated rollback. You can also get answers to any questions you may have, and discuss how CX configuration automation can help improve your outcomes.
Want to see our solution in action? Book a demo with us!
We will demonstrate how the platform works and cover critical features like automated rollback. You can also get answers to any questions you may have, and discuss how CX configuration automation can help improve your outcomes.
We work with some of the leading companies in the CX space to improve business and technical outcomes for our clients.
Our platform partners
Our platform partners help enhance the capabilities of our platform and keep it updated with the latest features.
Our integration partners
Our integration partners can help you get the most out of your CX technology.
You can prevent unauthorized configuration changes from having a permanent effect on your CX platform. When you detect configuration changes that have changed CX operations, you can quickly undo them with our automated rollback feature.
The feature, unique to our management platform, can roll back your CX system to a prior state before the changes were made, eliminating unauthorized configuration changes.
Our CX management platform works for on-premise platforms, cloud-based software, and even hybrid working models. If you are working with an on-premise solution, you can still optimize CX configuration to optimize outcomes, reduce cost overruns, and improve efficiency.
Our CX solution comes with a generic application programming interface (API). The interface acts as a hub for all CX solutions where differing configuration coding will not conflict with each other. Engineers can use the Blackchair API to access the code of different CX solutions from one location, making any operations across a complex environment easier to manage.
Our CX management platform streamlines CX configuration operations, reducing the workload your engineering team faces. The platform also features automation to complete complex, demanding operations.
Do you have more questions? Feel free to get in touch with us and begin your journey to optimize CX configuration with Blackchair.
Our locations
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
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