__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"7a6de":{"name":"Main Accent","parent":-1},"7c414":{"name":"Accent Dark","parent":"7a6de"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]},"original":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]}}]}__CONFIG_colors_palette__

Build your competitive advantage with CX configuration automation

Orchestrate complex activities across your CX ecosystem with our CX management platform

Build your competitive advantage with CX configuration automation

Orchestrate complex activities across your CX ecosystem with our CX management platform

Are you having trouble configuring your CX ecosystem? Working with a multi-vendor CX ecosystem can make it impossible to synchronize complex operations.

Each CX vendor has a unique configuration environment, making it a challenge to execute tasks across these different platforms.

Attempting to do so can compromise efficiency, hinder productivity, raise costs, and put a strain on your CX resources.

With the right CX configuration automation solution, however, you can ensure that your multiple CX environments are in line, guaranteeing consistent design across your global CX ecosystem.

Your CX engineers will also be able to orchestrate complex operations across your multi-vendor CX ecosystem to accelerate productivity, reduce cost overruns, and improve efficiency across your ecosystem. Helping you build an instant competitive advantage.

Complete critical activities using CX configuration automation

Using our CX management platform, you can perform the following activities seamlessly:

Orchestrate complex activities across multiple CX platforms like Jenkins

Automate different activities such as external lists, file management, and script execution

Process external webpage features to reduce strain on your resources

Orchestrate third-party activities to ease execution

Choosing the right platform

The Blackchair CX management platform offers you all the features you need to optimize your configuration operations through CX configuration automation.

Some of these features include:

A generic API from where you can manage multiple CX platforms

Automated rollback system to undo unauthorized configuration changes

An ongoing framework to manage day-to-day business and IT demands

Why work with Blackchair?

Today, our CX migration solution is designed with all the features you need to turn your CX platform into an efficient, productive system. We do so through a range of cutting-edge features including: 

A continuous development framework for your CCaaS platform

An automated auditing system to monitor both source and destination systems 

The ability to cleanse legacy data to identify information that has value

Optimize CX configuration to improve productivity

By using the Blackchair platform, you can:

Bring DevOps and Agile methodologies to your CX environments and improve productivity

Streamline CX configuration to reduce operating costs

Reduce the strain on CX resources and eliminate errors by automating operations

What else do we help you achieve?

You can also make the most of our CX migration solution to cleanse legacy data to ensure greater transparency across your CX systems. We help your teams:

Cleanse existing platforms and transfer valuable legacy data

De-risk cloud migration processes

Reduce the cost of migrating to a different platform

Book a free demo


Want to see our solution in action? Book a demo with us!

We will demonstrate how the platform works and cover critical features like automated rollback. You can also get answers to any questions you may have, and discuss how CX configuration automation can help improve your outcomes.

Book a free demo


Want to see our solution in action? Book a demo with us!

We will demonstrate how the platform works and cover critical features like automated rollback. You can also get answers to any questions you may have, and discuss how CX configuration automation can help improve your outcomes.

Our Partners


We work with some of the leading companies in the CX space to improve business and technical outcomes for our clients.

Our platform partners

Our platform partners help enhance the capabilities of our platform and keep it updated with the latest features.


Our integration partners

Our integration partners can help you get the most out of your CX technology.

Can I undo the effects of unauthorized configuration changes?

You can prevent unauthorized configuration changes from having a permanent effect on your CX platform. When you detect configuration changes that have changed CX operations, you can quickly undo them with our automated rollback feature.

The feature, unique to our management platform, can roll back your CX system to a prior state before the changes were made, eliminating unauthorized configuration changes. 

Will the solution work for an on-premise ecosystem?

Our CX management platform works for on-premise platforms, cloud-based software, and even hybrid working models. If you are working with an on-premise solution, you can still optimize CX configuration to optimize outcomes, reduce cost overruns, and improve efficiency.

What is an API and how does it improve configuration?

Our CX solution comes with a generic application programming interface (API). The interface acts as a hub for all CX solutions where differing configuration coding will not conflict with each other. Engineers can use the Blackchair API to access the code of different CX solutions from one location, making any operations across a complex environment easier to manage.

Will this solution reduce the workload on my CX engineers?

Our CX management platform streamlines CX configuration operations, reducing the workload your engineering team faces. The platform also features automation to complete complex, demanding operations.

Contact our team

Do you have more questions? Feel free to get in touch with us and begin your journey to optimize CX configuration with Blackchair.

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