Optimize CX configuration management to maximize productivity
Use our automated CX configuration management platform to reduce operating costs, streamline innovation, and improve service quality.
Improve CX ROI by automating manual configuration methods
Looking to automate CX configuration management? Over-reliance on manual configuration methods generates a cacophony of problems.
It prolongs system downtime, hinders operational efficiency, takes up valuable time, and undermines innovation, which hurts the quality of service and CX ROI.
Fortunately, there is a way to resolve these issues.
With an automated solution, you can turn configuration management into a productive function where you can resolve problems quickly, save time, cut costs, streamline innovation, and deliver high-quality CX service.
Improve the rate of delivery with our CX configuration management solution
Our solution provides an ongoing framework that will help you handle all IT and business demands while offering unique insights that accelerate the rate of CX innovation. Use our solution to:
Automate several CX activities
including external lists, file management, and script execution.
Manage multiple vendors
from one easy-to-manage platform that guarantees consistent CX delivery.
Orchestrate complex activities
through third parties and bring agile methodology to CX operations.
Rollback unauthorized configurations
to your CX ecosystem in a few clicks to increase efficiency.
Maximize CX productivity by automating activities
Use our CX configuration solution to gain the following benefits:
Improve CX delivery and business demands to create a productive ecosystem
Coordinate activities from multiple CX vendors to streamline operations
Complete tasks faster by processing external webpage execution features
Innovate at a faster rate by bringing a new feature to completion more efficiently
Blackchair's automated configuration for CX solutions
Want to try out the solution? Book a demo with us. You can enjoy all that the Blackchair solution has to offer–lower operating costs, better delivery, and efficient processes for free.
Don’t believe us? Visit the page below to book a free demo.
An ecosystem of channel, strategic alliance and technology partners
Together we have helped over a hundred of the global Fortune 2000 transform their CX operations, improve operational efficiency and significantly reduce costs.
FAQs
The CX configuration management solution would give you far better insight into what is happening in your CX platform. If you are having problems tracking system changes and are not sure who is making them, then our configuration management solution can give you clarity into how your platform is working.
The Blackchair management solution features a generic API that supports all major CX vendors. This generic interface makes it easy to integrate different vendors into the system without expending too much time and effort.
Automated rollback is a feature unique to our Blackchair configuration management platform. If you find the CX platform disrupted, you can use our platform to look into what changes were made to the system and who made the changes. You can then reverse the system to a state before these changes were made and restore system stability.
Contact us for more information
Have more questions? Feel free to contact us. Send us your queries and we will get back to you.
