Maximize ROI on Amazon Connect with Blackchair

Automate management tasks, monitor configuration in real-time, and analyze legacy systems to maximize CX delivery and reduce operating costs with Blackchair.

Submit your details to book a FREE demo

Maximize ROI on Amazon Connect with Blackchair

Automate management tasks, monitor configuration in real-time, and analyze legacy systems to maximize CX delivery and reduce operating costs with Blackchair

Submit your details to book a FREE demo

How does Blackchair and Amazon Connect work together

Amazon Connect and Blackchair are partners geared toward one goal: Making the platform accessible and efficient for its users. Our automated CX management platform integrates seamlessly into the Amazon Connect solution to provide more transparency into the platform and optimize it to improve CX delivery and reduce operating costs, which can help you maximize ROI.

Here’s how you can maximize ROI on your platform:

Convert your Amazon Connect platform into a more agile platform to maximize delivery.

Turn CX management into a fact-driven, data-based process to reduce costs and increase productivity.

Continuously audit your Amazon Connect solution to gain real-time insight into current operations.

Accelerate time to value on your CX operations to reduce cost and risk while improving efficiency.

Prevent cost overruns, reduce product defects, and improve flow rate and drive innovation.

The benefits of using Blackchair and Occam

Amazon Connect and Blackchair are partners geared toward one goal: Making the platform accessible and efficient for its users. Our automated CX management platform integrates seamlessly into the Amazon Connect solution to provide more transparency into the platform and optimize it to improve CX delivery and reduce operating costs, which can help you maximize ROI.

Here’s how you can maximize ROI on your platform:

Convert your Amazon Connect platform into a more agile platform to maximize delivery.

Turn CX management into a fact-driven, data-based process to reduce costs and increase productivity.

Continuously audit your Amazon Connect solution to gain real-time insight into current operations.

Accelerate time to value on your CX operations to reduce cost and risk while improving efficiency.

Prevent cost overruns, reduce product defects, and improve flow rate and drive innovation.

Improve reporting and findings

Create a deeper and more comprehensive report on your CX testing results to get a better understanding of each test while also obtaining meaningful insights into your platform.

How do Blackchair and Amazon Connect work together

Amazon Connect and Blackchair are partners geared toward one goal: Making the platform accessible and efficient for its users. Our automated CX management platform integrates seamlessly into the Amazon Connect solution to provide more transparency into the platform and optimize it to improve CX delivery and reduce operating costs, which can help you maximize ROI.

Here’s how you can maximize ROI on your platform:

Convert your Amazon Connect platform into a more agile platform to maximize delivery.

Turn CX management into a fact-driven, data-based process to reduce costs and increase productivity.

Continuously audit your Amazon Connect solution to gain real-time insight into current operations.

Accelerate time to value on your CX operations to reduce cost and risk while improving efficiency.

Accelerate time to value on your CX operations to reduce cost and risk while improving efficiency.

How Blackchair optimizes Amazon Connect functionality

Amazon Connect

Accelerate time to value on your CX operations to reduce cost and risk while improving efficiency.

Blackchair

Can oversee configuration flows and automate critical tasks to improve productivity transparency.

Agents

Will have access to data when they need it to provide timely, high-quality CX.

Managers

Can access real-time data, monitor configuration, and effortlessly execute functions.

What does Blackchair offer to optimize CX infrastructure?

Automate critical activities

Blackchair can automate monotonous MADC tasks, allowing you to reduce operating costs, improve productivity, and reduce your CX engineer’s workload.

Optimize legacy analysis

Migrating to a cloud-based solution empowers your engineers to optimize your infrastructure to optimize CX workflows and maximize delivery.

Support multiple domains from a single UI

Use Blackchair to support several domains along with Amazon Connect under a single UI to monitor activities on multiple platforms from a single location.

Monitor real-time configuration flow

Leverage our solution to monitor configuration actions within your Amazon solution in real-time, alleviating transparency and accessibility in the platform.

Easy rollback to resolve errors

Use our automated rollback feature to return your platform to a prior state to cut down troubleshooting time and improve mean-time-to-repair.

Templatize configuration actions

Create templates that can autonomously execute basic functions within specific parameters. Users can make changes without disrupting stability or burdening engineers.

 Audit user activities

Converting to the cloud turns CX infrastructure into an agile platform that you can scale up or down effortlessly in response to customer demand.

Check out our free resource on Amazon Connect Clarity

Want to turn legacy system analysis into a more efficient process that can be done in two weeks? Download our guide on Blackchair Clarity to learn how you can optimize legacy analysis to improve accuracy and reduce risk!

Check out our resources on migration


Want to know about optimizing CX migration? Check out our collection of free resources to learn more.

Why work with Blackchair?

Blackchair is an ISO-certified organization committed to helping organizations maximize ROI on their CX service. Since our inception in 2005, we have spent the past fifteen years helping organizations optimize their CX operations by optimizing their migration efforts or streamlining management to reduce costs and improve productivity. 

We have helped over 100 clients optimize their CX operations with our automated CX management solution that contains several features not found anywhere else, such as automated rollback. In fact, Gartner labelled Blackchair as a suitable "audit and migration tool" and it comes highly recommended by key figures in the industry, like Steve Blood (VP Analyst at Gartner).

FAQs

What technology is used to build the Blackchair platform?

Our Blackchair solution is built from several advanced platforms that mesh well together to create a powerful environment that gives you complete control over your CX environment. We use multiple components, such as MSSQL, Javascript, MongoDB, and Java Spring Framework, to optimize CX configuration management and automate migration.

Can I enforce compliance standards with the automated management solution?

Our platform offers several useful features that make it easer to enforce regulatory standards and meet your compliance requirements. Our automated CX management platform allows you to instantly audit your CX configuration environement so you can determine if you are in compliance or not.

Are there any mechanisms to consider business configuration?

Our solution consists of several features that help you optimize business configuration with the ability to move users, agents, and skills where needed in moments. Furthermore, since you can monitor configuration flows in real-time, you will instantly get the latest information on business configuration.

How quickly can we inject configuration data using Blackchair?

The Blackchair platform can inject relevant configuration data at a rate of 800+ objects/hour. This will help you optimize CX delivery without running into technical risks, such as CX delivery, while reducing risks such as project slippage. 

If you wish to learn more about what Blackchair can do for you, then consider booking a demo with us! We can go over the platform with you to explain how some of our features can help maximize ROI when using Amazon Connect.

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