How CX management platforms help to manage multi-vendor CX systems
Synchronize multiple CX environments and automate key functions with the right management solution
Reduce errors and synchronize your contact center environment
Is your CX platform not as sufficient or productive as you would like it to be? Relying on manual operations strains your CX agents, prompting them to make errors that undermine system stability and productivity.
Furthermore, trying to synchronize different CX platforms creates a volatile environment for your agents.
With the right CX management platform, you can convert a volatile, unstable CX platform into a stable, productive system where several vendors work in sync to provide the output you need at the rate you want, without straining resources.
The Blackchair CX management solution can create the automated synchronized contact center environment you need while eliminating manual operations, reducing errors and improving productivity.
Synchronize multiple CX environments with the Blackchair CX Management Platform
Create your automated, in-sync environment using the following features:
Automate CX operations
Execute key CX operations without manual input from agents
Manage several CX platforms
Synchronize multiple CX environments a generic interface
Make delivery consistent
Maintain consistency across on-premise or cloud-based solutions
Streamline configuration management
Easily access the configuration code of your CX ecosystem.
Improve CX productivity
Use the Blackchair CX management platform to improve productivity while lowering operating costs.
Reduce operating costs
Lower the cost of executing CX operations to improve productivity
Increase operational efficiency
Orchestrate complex activities within third-party CX platforms
Optimize CX systems
Execute vital CX processes like CX troubleshooting to reduce downtime and create a stable CX platform.
Create an agile environment
Incorporate DevOps and agile methodology for greater efficiency
Synchronize and automate your multi-vendor environment with Blackchair
t to know more about our solution? Book a demo with us to bring agility, automation, and efficiency to your CX platform.
An ecosystem of channel, strategic alliance and technology partners
Together we have helped over a hundred of the global Fortune 2000 transform their CX operations, improve operational efficiency and significantly reduce costs.
Let’s connect
Interested in partnering with us?
FAQs
The Blackchair management solution can reduce operating costs by automating monotonous functions and freeing CX engineers to do more valuable work. You expend little time and resources on completing these operations, which reduces the cost of running your platform. Furthermore, you double the rate of productivity because your engineers are completing more valuable work, further reducing costs.
Our CX management platform allows you to connect with third-party vendors and create a rich, interconnected ecosystem. Within this interconnected environment, you can oversee activities on all your CX vendors and even organize activities involving multiple CX platforms from a single, generic API instead of jumping from vendor to vendor. By coordinating activities from a single interface, you can orchestrate complex activities more efficiently than before.
Automating CX functions and reducing the time needed to execute complex activities can streamline the CX pipeline. With our management solution, key activities that take time can be automated, saving your CX engineers a lot of hassle. In addition, you can integrate different vendors into a single API to make it easier to execute complex activities.
Contact us for more information
Have more questions about our CX Management platform?
Feel free to get in touch with us.
