Compliance enforcement is crucial for running your contact center. It is a core component of your security model, meeting regulations, and following government policies.
Yet, compliance is a challenge to maintain. If someone has made a change to your system can you tell who did it and how? Answering that question can be a huge challenge for any contact center because they have to oversee a vast, complex CX infrastructure.
We understand the challenges you face in compliance enforcement and aim to make the process easier. Blackchair has a solution.
Using our automated CX management platform, you can track and record all change activity taking place through your CX solution to streamline compliance management.
Yes, the CX management platform works with any regulatory body concerning the management and dissemination of information.
The change freeze system is a feature of the Blackchair management platform that will give your CX engineers the ability to freeze operations efficiently should they find that it violates compliance procedures.
This helps with CX compliance because your engineers can respond to compliance violations far more efficiently than before. If they see compliance violations, they can put an end to them instantly.
The CX platform monitors all operations taking place within your CX ecosystem. This makes it easier to flag actions that do not fall in line with compliance regulation, and reduces the workload your engineers have to deal with when it comes to compliance enforcement.
The Blackchair management platform can help minimize compliance penalties by helping you catch problematic functions internally and correct them before they are noted by external regulatory bodies. This way, you can minimize the chances of penalties hurting your contact center.
Want a better understanding of how our CX solution helps compliance? Sign up for a demo to know more!
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Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
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