Enhance success in your CX cloud migration assessment with automated discovery tools
Learn more about how automated discovery tools can contribute to your CX migration journey by facilitating a smoother and more informed migration assessment.
Opting for CCaaS migration is almost a no-brainer in today’s hyper-competitive landscape where customers expect near-instantaneous response times, quicker problem resolution times, and omnichannel communication capabilities.
This is reflected in NTT Data’s 2023 Global Customer Experience Report, where 95% of organizations said that cloud enablement is a vital component of CX outcomes. The report also said that cloud-backed CX is the #1 enabler that will positively help reshape future CX capabilities.
In this migration-focused landscape, the importance of a CX migration assessment cannot be understated. It provides a comprehensive view of existing resources, contact center infrastructure, and the overall IT environment to gauge whether migration is feasible.
This also includes conducting discovery initiatives to uncover legacy configuration IP and identifying operational change habits and trends. This can be quite a long and arduous process when done manually, however, automation can reduce these efforts dramatically by eliminating the manual discovery burden on your team.
From our experience, automated discovery can shorten the discovery phase by up to 50% while lowering the costs of internal assessment. Let’s take a look at how automated discovery can improve your CX cloud migration assessment.
How automated discovery tools improve the outcomes of a CX cloud migration assessment
Automated discovery tools can help you save time and money by automating the process of auditing your legacy contact center infrastructure. Reducing the time spent on researching current contact center configurations and reducing the manual discovery burdens on your teams can significantly elevate the outcomes of your CX cloud migration assessments.
Here’s how automated discovery contributes to migration assessments:
Validate legacy configurations
You can identify valid legacy configurations and differentiate them from irrelevant ones. This improves the quality of your migration assessment since you can eliminate redundant or inefficient configurations.
Inform change requirements for migration
Automated discovery tools allow you to uncover legacy operational change habits and trends to inform changes and feature requirements for CCaaS. This further enriches your migration assessment’s conclusions.
Create a data-driven forensic report
With the capabilities of the discovery tool, you can get an objective data-driven forensic look at your legacy platform to avoid taking bad configurations and improper usage into your new CCaaS platform.
Extract, translate, and inject config data
Automated discovery allows you to generate a comprehensive assessment by automating the extraction, translation, and injection of valid business configs for a seamless transition from legacy to CCaaS solutions.
How automated discovery tools improve the outcomes of a CX cloud migration assessment
If you’re considering CCaaS migration to enhance your CX delivery and future-proof your business operations, conducting a CX cloud migration assessment is vital. Blackchair’s Clarity solution can contribute to this effort with its automated discovery capabilities.
Clarity has provided an 80% reduction in discovery efforts for users and facilitated over $1.3 million in customer savings. Explore what we have to offer with a free demo—contact us today.
Identify valuable configurations, eliminate redundant configurations, and identify operational change and habits to drive CX transformation requirements with Blackchair’s Clarity Automated Discovery Service.
FAQs
Automated discovery tools accelerate the cloud migration discovery process by reducing the time and effort required, and provide detailed knowledge of the legacy environment, application interdependencies, and infrastructure mapping.
Automated discovery tools help streamline the migration process by identifying valuable configurations, eliminating redundant ones, and identifying operational change habits to drive CX transformation requirements.
Optimize your contact center operations by conducting a comprehensive migration plan, ensuring security and compliance, considering the flexibility and scalability of the CCaaS platform, and establishing a phased migration approach
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Enhance your CX migration assessment with Blackchair’s Clarity Automated Discovery Service
Discover hidden insights in your legacy contact center systems. Reduce discovery time, mitigate risks, and accelerate CX transformation—partner with Blackchair for seamless CCaaS migration.
