Free webinar: Developing an XL contact center strategy for 560% delivery improvement
Watch our free webinar and gain valuable insights from industry leaders to transform your approach to your contact center strategy.
If you missed our live event, now’s your chance to access the valuable insights shared by Jason Owen, CEO and Co-Founder of Blackchair, and Jamie Easton-Wise, CEO of Creative Global Strategy.
Simply fill out the form to watch the recording and gain access to the resources discussed during the session.
Why watch this webinar?
In the webinar Jason and Jamie offer an in-depth look at the transformative approaches needed for large-scale contact center implementations, enabling your organization to unlock efficiency, reduce costs, and enhance customer experience. Ideal for contact center managers, CX leaders, and digital transformation strategists, this webinar will provide actionable insights and practical strategies.
What you’ll learn
Here’s a quick peek into the topics discussed in the webinar.
Efficiency boost
Discover strategies that can lead to a 560% improvement in operational efficiency.
Complexity to clarity
Learn how to reduce hyper-customization and embrace strategic standardization.
Leadership's role
Understand the importance of senior leadership in successful CCaaS transformations.
Empowering teams
Gain insights on effective PM tools and stakeholder engagement for a smooth transition.
