Accelerate
CCaaS
migration by
up to 25%
“Using Blackchair’s automated Clarity service audit will help exclude obsolete configuration items such as unused skills, queues or agent accounts and might uncover fewer complex environments than previously thought. It will also better scope the migration effort and improve time to value”.
GARTNER
How do you understand what exists, what is used, what can be retired and what must be rebuilt before moving to CCaaS?
Baseline the current state
Collect and analyse configuration, usage and change data across the legacy contact center estate
Identify redundancy and technical debt
Expose unused licences, redundant skills, obsolete call flows, DDIs, DNs and agent accounts
Inform the CCaaS rebuild
Create reusable design templates and evidence-based transformation designs for the target CCaaS platform
Realise defect free migration
Exit the legacy CX environment, reduce transition cost and shorten time to value
The benefits of Clarity migration intelligence
Independent time-and-motion analysis shows that Blackchair delivers measurable savings while giving enterprises the evidence to simplify legacy estates, prioritise what matters and design better CCaaS operating models.
$1.3M
in customer savings
25%
acceleration in ramp to CCaaS
$182K
reduction in transformation PS costs
80%
reduction in discovery effort
$486K
yearly savings in agent costs
From independent time and motion studies, impact analysis has found that Blackchair delivers a wide range of quantifiable and unquantifiable benefits, but critically gives an enterprise the data to evolve both the business process and technology design.
$1.3M
in customer savings
25%
acceleration in ramp to CCaaS
$182K
reduction in transformation PS costs
80%
reduction in discovery effort
$486K
yearly savings in agent costs
Clarity resources
Whitepaper
Flawless CCaaS migration
INFOGRAPHIC
Clarity impact analysis
Presentation
