Upcoming Webinar
The Hidden Millions in Contact Center Innovation
How leading enterprises reduce the cost of CX change while accelerating innovation.
Learn how modern CX teams are industrialising development and operations to dramatically reduce cost and complexity.
Free Webinar
From Cost Centre to Value Engine: Rethinking Contact Center Professional Services
Most CCaaS programmes quietly waste 20–40% of their investment.
Learn how to industrialise your CX development and operations to stop spending your budget developing technical debt in our upcoming webinar.
The Hidden Cost Problem in Your Contact Center
Your CCaaS Professional Services bill can be cut, and we can show you how.
You didn’t just migrate your contact center… you migrated your technical debt. This financial leak isn’t caused by incompetence; it is driven by complexity and missed opportunities in migration and development strategies.
Over 50% of legacy configuration is entirely unused.
Heavily over-engineered routing is actively masking broken logic.
Thousands of “ghost” inactive agents exist in the system.
Join Jason Owen and Jamie Easton-Wise to discover how enterprises can reduce unnecessary professional services effort, industrialise change, and turn configuration into reusable operational assets. Register now to explore the 5-Step CCaaS DevOps Blueprint.
Webinar Key Insights
This session pulls back the curtain on why CCaaS costs quietly spiral — and how to eliminate the technical debt driving inflated professional services spend. Discover how modern CX teams are industrialising development and operations for the AI era.
- The 20–40% Investment Waste: How endless cycles of rebuilds and retests force you to pay professional services to recreate complexity you already own.
- The 40–50% Configuration Redundancy: A diagnostic teardown of why inactive agents, cloned routing, and unused IVRs are clogging your environment.
- The Migration Myth: Why traditional "Lift-and-Shift" and "Blank Canvas" approaches simply transfer technical debt rather than eliminating it.
- The 70/30 Rule for Cost Reduction: How to stop paying premium fees for basic setups by standardizing 70% of your configurations, reserving custom professional services only for the 30% that truly differentiates your business.
- Building a "CI/CD Factory Floor": How to transition from manual change chaos to an engineered, reusable delivery pipeline with automated rollbacks and full auditability.
Program Agenda
- 30-minute workshop: Deep dive into the 5-Step Architectural Blueprint.
- 5-minute Q&A session: Ask the experts your specific migration questions.
Precision Tooling for Automated Execution
Understanding the problem is one thing. Seeing how to fix it is another.
Transitioning from manual consulting to automated DevOps requires a controlled, digital factory floor. This short overview shows how Blackchair Symphony provides the automated tooling to execute flawlessly, offering continuous improvement, version control, and instant rollback.
About Blackchair
Blackchair helps organizations transform their contact centers by cutting through complexity and avoiding wasted investment in CCaaS. True AI readiness requires clean Intellectual Property. If your underlying configuration is tangled, AI will simply execute bad processes faster.
In this webinar, Jason Owen and Jamie Easton-Wise will guide you through a practical, data-led methodology to standardise your systems and eliminate the financial drag of legacy configuration.
Register for Free Today! Don’t miss this opportunity to cut waste and transform your CCaaS migration strategy. Take control of your investment and stop developing debt.
