Upcoming Webinar
Meet the World’s First AI-Ops Analyst for Contact Centers
Your dashboards show what happened.
Magnus shows why CX performance changed.
See how conversational AI correlates configuration changes, dependencies, and live operational data to expose the hidden causes behind service level failure, rising handle times, poor containment, and operational inefficiency.
Free Webinar
Magnus: The AI-Ops Analyst for CCaaS
Transforming Customer Experience into Operational Intelligence
See cause and effect. Act with confidence. Join our upcoming webinar to see how conversational AI can eliminate the analytical blind spot in your contact centre
Magnus Uncovers Hidden Data Correlations
Traditional analytics reveal a service dip, but leave you to figure out the rest.
Magnus correlates configuration changes to instantly reveal the cause, completely eliminating guesswork. By shifting from a descriptive model to a causal one, Magnus transforms your operations:
Output: Instead of just knowing what happened, you know why it happened and what to fix.
Time to Insight: Days of manual analysis are replaced by seconds via conversational AI
Interface: Fragmented reports and dashboard-hopping are replaced by an Omnichannel Workspace integrated directly into your meetings, desktop, and mobile phone
Active Participation: Invite Magnus to Zoom, Teams, or in-person meetings to get instant conversational answers and insights on the conference call, functioning exactly like a human analyst answering questions for the team.
Coverage: Move past isolated platform metrics to correlated
cause-and-effect mapping.
Meet your 24/7/365 AI-Ops Analyst, a true workforce extension delivering an unbroken Operational Experience (OX) by continuously answering four critical questions: What changed? What was impacted? Why did it happen? What to do next?
Webinar Key Insights
This session will explore the AI-Ops Intelligence Triad, demonstrating how continuous correlation across three core dimensions eliminates operational blind spots:
- Performance & Demand: Learn how to root-cause service level failures with hard evidence, not operational assumptions. We will cover how to correlate IVR changes directly to customer drop-off and pinpoint friction points.
- Architecture & Configuration: Discover the Downstream Impact Map. Understand the precise downstream impact before committing to architectural changes and track high-risk behaviour to radically reduce operational risk.
- Governance & Risk: See how to expose hidden technical debt dragging down system performance, detect permission risks, and identify design-related root causes for service impacts.
Program Agenda
- 30 minute workshop: Deep dive into the Cause-and-Effect Engine and the AI-Ops Intelligence Triad.
- 5 minute Q&A session: Ask our experts about your specific CCaaS challenges.
The Omnichannel OX Workspace
Understanding cause and effect shouldn’t require logging into five different systems. Magnus delivers proactive insights directly into your workflow.
Whether you are inviting Magnus to live conferences for conversational answers, running one-click remediations from your desktop audit, or receiving smart anomaly notifications on your phone, you have an expert at your side 24/7, 365 days a year.
About Magnus
Magnus is the Cause-and-Effect Engine for CCaaS. It correlates vast, fragmented datasets, spanning performance, architecture, and governance into a single stream of operational truth. This continuous optimisation delivers lower costs, lower risk, higher CX, and measurable ROI.
Join us to learn how to streamline your operations, bring your CX into Dora compliance, and act with absolute confidence.
