Thank you for visiting us at Genesys Xperience 2026!
We’re thrilled you stopped by to connect with us at Genesys Xperience in Nevada. Your interest in CX innovation and transformation means a lot, and we hope you enjoyed discovering how Blackchair is helping organisations automate, orchestrate, and optimise their Genesys Cloud environments.
Let’s keep the momentum going
At the event, we hope you caught Jason Owen’s session: Beyond the War Room: Rethinking CCaaS Operations. As Jason discussed, contact centre operations have outgrown reactive tools, and CX teams need to move past manual, war-room troubleshooting. It’s no longer enough to just know ‘what happened’, you need intelligent systems that can instantly tell you ‘why’ performance shifted.
Whether at the booth or during the session, you got a firsthand look at how combining AI-driven operational intelligence with a governed CI/CD automation foundation turns CCaaS delivery into a repeatable engineering process. We demonstrated how correlating configuration changes with live performance data surfaces root causes in minutes, reduces operational risk, and empowers you to manage complex Genesys Cloud estates at scale.
Didn’t get all your questions answered at the booth? Want a deeper dive into how our automated delivery foundation and new multi-organisational management capabilities can reshape your contact centre?
Watch On-Demand: Handcrafted Contact Center is Over. CCaaS Industrial Revolution is Here
The handcrafted contact center is over, and the CCaaS industrial revolution is here. Most CCaaS programmes quietly waste 20–40% of their investment, migrating technical debt rather than eliminating it.
In this exclusive on-demand recording, discover the DevOps strategies leading enterprises use to industrialise CX development, standardise their configurations, and transition from manual change chaos to an engineered, reusable delivery pipeline. Stop paying for complexity and start turning your contact center into a true value engine
Time
4:30 pm to 4:50 pm CET on Wednesday, November 13
Topic
Accelerating CX Innovation: How Beyond Finance Mastered Code Promotion & Configuration Management
Blackchair: Re-defining CX Agility
Blackchair’s Symphony platform automates change management across Genesys Cloud, making transformation faster, safer, and fully auditable. From change tracking to rollback and compliance, we remove manual effort and empower your team to adapt at speed.
Let’s build the future of CX together.
