Industrialized
CCaaS Change
Governance
and DevOps
Quick watch: Symphony in 3 minutes
Symphony turns CCaaS configuration into a governed, repeatable DevOps process, helping teams accelerate change, reuse proven designs, reduce technical debt and protect live service.
AUDIT
Know what changed, when and why
AUTOMATION
Package, promote and reuse
ADMINISTRATION
Govern change at scale
COMPLIANCE
Protect service and reduce risk
- Know the who, what and when of every configuration change, with the ability to roll back an object or whole function when service is at risk.
- Create reusable CX catalogues and templates to increase rollout speed by up to 500%.
- Improve the quality, consistency and flow rate of CX innovation.
- Increase the speed, control and quality of operational change.
- Deliver more innovation inside shrinking change windows.
- Improve SLA adherence, reduce technical debt and identify operational efficiency opportunities.
AUDIT
Identify configuration changes
- Know the who, what and when of every change with immediate roll back of an object or whole function in the event of an outage.
AUTOMATION
Automate the move
- Create CX catalogues to increase rollout speeds by up to 500%.
- Improve the quality and flow rate of innovation.
ADMINISTRATION
Manage the change
- Increase the speed and quality of operational change and innovation.
- Squeeze multiple innovations into shrinking change windows.
COMPLIANCE
Drive service assurance
- Drive SLAs adherence, reduce technical debt and identify operational efficiencies.
What users are saying
Symphony resources
Functionality Brief
Symphony for Genesys Cloud
Case Study
Symphony for CX developers and CI/CD
PRESENTATION
