Thank you for visiting us at Genesys Xperience 2026!
We’re thrilled you stopped by to connect with us at Genesys Xperience in Nevada. Your interest in CX innovation and transformation means a lot, and we hope you enjoyed discovering how Blackchair is helping organisations automate, orchestrate, and optimise their Genesys Cloud environments.
Let’s keep the momentum going
At the event, we hope you caught Jason Owen’s session, Proactive CX, Predictive Ops: Unlocking Genesys Potential with Magnus AI and Symphony’s Intelligent CI/CD. As Jason discussed, in today’s dynamic contact center landscape, understanding ‘what happened’ is no longer enough. You need to know ‘why.’
Whether at the booth or during the session, you got a firsthand look at how together, the synergy between Magnus’s predictive insights and Symphony’s advanced automation empowers your teams to achieve truly proactive CX, reduce operational risk, and accelerate innovation.
Didn’t get all your questions answered at the booth? Want a deeper dive into how Magnus and Symphony can reshape your contact center management?
Watch On-Demand: Handcrafted Contact Center is Over. CCaaS Industrial Revolution is Here
The handcrafted contact center is over, and the CCaaS industrial revolution is here. Most CCaaS programmes quietly waste 20–40% of their investment, migrating technical debt rather than eliminating it.
In this exclusive on-demand recording, discover the DevOps strategies leading enterprises use to industrialise CX development, standardise their configurations, and transition from manual change chaos to an engineered, reusable delivery pipeline. Stop paying for complexity and start turning your contact center into a true value engine
Time
4:30 pm to 4:50 pm CET on Wednesday, November 13
Topic
Accelerating CX Innovation: How Beyond Finance Mastered Code Promotion & Configuration Management
Blackchair: Re-defining CX Agility
Blackchair’s Symphony platform automates change management across Genesys Cloud, making transformation faster, safer, and fully auditable. From change tracking to rollback and compliance, we remove manual effort and empower your team to adapt at speed.
Let’s build the future of CX together.
