Reduce Project Risk With CX Migration Assurance
Make your cloud migration project a risk-free, seamless project with CX migration assurance.
When you complete the pre-migration process, you face the unenviable task of migrating your valuable data from your source to the destination platform.
Your CX engineering team has to translate configuration data into the language of the destination CX solution – a process that not only takes a lot of time but is also prone to a lot of problems.
Progress can slow down, project slippages can occur, costs can rise, and delays can plague your schedule, pulling your project behind schedule.
However, you can completely transform your migration project to not only avoid project slippage and mistakes but also accelerate the flow of configuration data to your source platform with CX migration assurance.
At Blackchair, we work with CX centers to convert the migration project into a timely, efficient process and accelerate time-to-value using our automated CX management platform.
The benefits of CX migration assurance
Automated data translation to accelerate data flow, eliminate risks, and reduce the workload on the engineering team
Translate and move users, skills and relevant business configuration to the new “destination” platform
Conduct tests in dev/testing/production environments to make testing more efficient and less risky
Establish platform synchronicity between destination and source platforms to ensure a seamless transition
Track all configuration changes on the source platform over a period of time
Migrate relevant premise data in weeks instead of months
Expedite results by accelerating the rate of migration while reducing costs
Why work with Blackchair?
Track and manage source and destination platforms on a single UI to ensure platform synchronization
Undo errors with a few clicks using our automated rollback feature instead of spending hours reverse engineering code
Reuse the platform through the project lifecycle to guarantee outcomes and reduce costs
End-to-end configuration auditing to turn CX migration into a precise, accurate operation
An ecosystem of channel, strategic alliance and technology partners
Together we have helped over a hundred of the global Fortune 2000 transform their CX operations, improve operational efficiency and significantly reduce costs.
Let’s connect
Interested in partnering with us?
FAQs
The Blackchair platform can inject relevant configuration data at a rate of 800+ objects/hour to accelerate the CX migration while eliminating project slippages.
The automated rollback feature allows you to undo any configuration errors using a few clicks. The Blackchair platform continuously monitors the configuration of the CX platform. Hence, when there is a problem with the solution, Blackchair can roll it back to a prior state before any configuration errors, allowing your engineers to start over.
The Blackchair solution works on on-premise, cloud, and hybrid environments, hence if you are looking to migrate from one platform to another, Blackchair can help you make the migration project as smooth and seamless as possible.
Want more information on our CX management platform?
See it in action when you sign up for a free demo today.
