Take CX to the Next Level with Blackchair at Genesys Xperience 2026
Join us this September as we show you how to unlock new levels of automation, agility, and visibility in your Genesys Cloud environment.
Secure Your Spot at Genesys Xperience 2026
Don’t miss the chance to be part of the premier event shaping the future of CX. Click below to register and join us for an unforgettable experience!
Event details
Dates:September 1st – 3rd 2026
Location:Wynn Las Vegas, Nevada, USA
Join Us at Genesys Xperience
Genesys Xperience is more than a conference; it’s a launchpad for the next era of customer experience. With a spotlight on innovation, AI, and orchestration, this event brings together global CX leaders, IT strategists, and transformation specialists.
As a Genesys partner, Blackchair is excited to showcase how our automation solution helps enterprises level up their Genesys Cloud operations, reducing risk, improving speed-to-value, and enabling scalable, agile transformation.
Time
4:30 pm to 4:50 pm CET on Wednesday, November 13
Topic
Accelerating CX Innovation: How Beyond Finance Mastered Code Promotion & Configuration Management
Live Demo & Speaking Session - A Must-Attend
Beyond the War Room: Rethinking CCaaS Operations
Join Jason Owen as he explores how contact centre operations have outgrown the tools built to run them. With evolving customer demands and increasingly complex environments, many CX and IT teams are stuck in reactive, manual war-room troubleshooting that reconstructs what happened after the fact.
This session asks a critical question: what if your contact centre could tell you why performance changed, not just that it did? Jason will introduce how AI-driven operational intelligence bridges this gap by correlating configuration changes, design dependencies, and live performance data to surface root causes in minutes and recommend the next best action.
Beyond the AI insights, Jason will demonstrate the foundation that makes this intelligence possible: a fully governed, automated delivery system. Discover how reusable templates, packaged business capabilities, and robust CI/CD promotion transform CCaaS delivery from a bespoke exercise into a repeatable engineering process that reduces cost, risk, and time-to-value.
As a special highlight, Jason will also offer an exclusive first look at evolving capabilities for managing complex multi-organisational deployments and advanced environment synchronisation. Join him to learn how to move beyond the war room, reduce manual effort, and extend industrialised control across your entire Genesys Cloud estate.
Connect with Blackchair at Genesys Xperience
Ready to elevate your Genesys Cloud experience? Stop by the Blackchair booth to meet our team, explore live demos of Symphony, and see how you can transform change delivery across your CX ecosystem, with less friction and more control.
Follow Along on LinkedIn - Stay in the Loop
Want real-time updates, insights from the event, and behind-the-scenes content from our team at Genesys Xperience 2026? Follow Blackchair on LinkedIn to stay connected before, during, and after the conference. We’ll be sharing thought leadership, product highlights, and exclusive content you won’t want to miss.
Blackchair - Empowering Agility & Transformation
Blackchair gives organizations full control over their contact center change processes. Our Symphony platform automates the delivery, tracking, and governance of changes across your Genesys Cloud environment, so your CX stays agile, consistent, and compliant. From audits to rollback to real-time visibility, we take the manual out of change and put insight at the center.
