Take customer experience further with Blackchair at Five9 CX Summit 2025
Join us in Nashville this November as we showcase how to unlock new levels of agility, automation, and visibility across Five9 environments.
Whether you’re streamlining your operations or modernizing your contact center, our experts will demonstrate how to simplify complexity and drive measurable outcomes through smarter orchestration.
Join us at Five9 CX Summit 2025
The Five9 CX Summit 2025 is more than an event. It is where customer experience meets innovation. With a focus on automation, orchestration, and next-generation contact center strategies, it is the place to explore how technology and people connect to deliver better outcomes.
As a Five9 partner, Blackchair is excited to demonstrate how our automation and orchestration platform helps enterprises reduce risk, accelerate transformation, and achieve consistent performance across their CX environments.
Time
4:30 pm to 4:50 pm CET on Wednesday, November 13
Topic
Accelerating CX Innovation: How Beyond Finance Mastered Code Promotion & Configuration Management
Live demo and speaking session
Join Jason Owen, CEO of Blackchair, for an in-depth session on Magnus: The AI-Ops Workforce Behind Your Team on, November 18, 2025, from 2:15 PM to 3:00 PM. Experience how Magnus, your AI-powered workforce extension and CCaaS subject matter expert, works alongside your team to provide reliable guidance and actionable insights whenever and wherever they need them.
See Magnus in action as it transforms contact center intelligence, detecting anomalies, monitoring service-level KPIs, and equipping leaders with the insights needed to make sharper, smarter decisions. Learn how to turn complexity into clarity and action, empowering your team to deliver more consistent, informed, and efficient outcomes across your Five9 environment.
Connect with Blackchair at Five9 CX Summit
Visit the Blackchair booth to meet our team, explore live demos of Symphony and Magnus, and see how automation can empower your contact center transformation journey.
Discover how to orchestrate change with greater precision, reduce manual workloads, and maintain complete control over your Five9 environment.
Blackchair – transforming change delivery for Five9 environments
Blackchair empowers organizations to gain full control over their contact center change processes. Our Symphony platform automates the delivery, validation, and governance of changes within Five9 environments, helping teams improve compliance, enhance speed to value, and maintain operational consistency.
Complementing Symphony, Magnus acts as your AI-powered workforce extension, providing real-time intelligence and actionable insights across your CCaaS environment. From anomaly detection to monitoring service-level KPIs, Magnus equips leaders and teams to make smarter, faster decisions, turning complexity into clarity and action.
Together, Symphony and Magnus give you complete visibility, control, and intelligence, enabling confident, compliant, and agile transformation in your contact center.
