ADMINISTRATOR & USER GUIDES
SOFTWARE ASSET MANAGEMENT (SAM)
DEV-OPS AUTOMATION (RM)
Blackchair welcomes and encourages feature and enhancement requests from customers. Every request is evaluated for inclusion in a future product release. Note that issues or questions should be raised through your normal support route.
Please complete the form describing your request or suggestion.
Each Feature Request (FR) is initially evaluated against three major criteria to decide whether it should progress to detailed investigation:
• Does the FR fit with the strategic direction of the product?
• Will the feature be useful to the wider customer base? There are two considerations; will a large proportion of customers see value OR will a small proportion of customers derive very high value.
• Is the overall effort required to bring the feature into production commensurate with the anticipated value?
Feature Requests that match the major criteria will progress to more detailed evaluation. Further information may be sought on the use-cases and business issues behind the FR. The request may be combined with similar requests in the same product area to create a larger package of work.
Following the detailed evaluation a final decision on whether to progress the request is made and discussed with you.
Feature Request Form