Accelerate
CCaaS
migration by
up to 25%
“Using Blackchair’s automated Clarity service audit will help exclude obsolete configuration items such as unused skills, queues or agent accounts and might uncover less complex environments than previously thought. It will also better scope the migration effort and improve time to value”.
GARTNER
How do we baseline your legacy contact center infrastructure and operations to inform and accelerate the migration to CCaaS?
The benefits of Clarity
From independent time and motion studies, impact analysis has found that Blackchair delivers a wide range of quantifiable and unquantifiable benefits, but critically gives an enterprise the data to evolve both the business process and technology design.
$1.3M
in customer savings
25%
acceleration in ramp to CCaaS
$182K
reduction in transformation PS costs
80%
reduction in discovery effort
$486K
yearly savings in agent costs
From independent time and motion studies, impact analysis has found that Blackchair delivers a wide range of quantifiable and unquantifiable benefits, but critically gives an enterprise the data to evolve both the business process and technology design.
$1.3M
in customer savings
25%
acceleration in ramp to CCaaS
$182K
reduction in transformation PS costs
80%
reduction in discovery effort
$486K
yearly savings in agent costs
Clarity resources
Whitepaper
Flawless CCaaS migration
INFOGRAPHIC
Clarity impact analysis
Presentation
