Magnus:
Your CCaaS
Subject
Matter Expert

Magnus is not a bot and not a dashboard. It’s a true workforce extension: your CCaaS subject matter expert at your desktop, in meetings, and on your phone. With Magnus, your team has reliable guidance and actionable insights whenever and wherever they need them.

Magnus in Action

In Your Meetings

At Your Desktop

On Your Phone

Magnus works exactly where you work every day, delivering clarity and answers without dashboard-hopping or reporting delays.

Invite Magnus to Zoom, Teams, or in-person meetings to get instant answers, insights, and trends without dashboard delays.

Run audits, explore data, launch automations, and request reports with one click, like having an expert always at your side.

Stay connected on the go with smart notifications, task management, and service monitoring to keep operations running smoothly.

Magnus in Action

Magnus works exactly where you work every day, delivering clarity and answers without dashboard-hopping or reporting delays.

In Your Meetings

Invite Magnus to Zoom, Teams, or in-person meetings to get instant answers, insights, and trends without dashboard delays.

At Your Desktop

Run audits, explore data, launch automations, and request reports with one click, like having an expert always at your side.

On Your Phone

Stay connected on the go with smart notifications, task management, and service monitoring to keep operations running smoothly.

Why Magnus?

Magnus gives CCaaS leaders, architects, and operators real-time intelligence to make confident decisions. It turns complex data into actionable insights, reveals root causes, forecasts changes, and helps teams optimize operations, design, and performance.

Explore Magnus in Detail

Download the Magnus Asset Document to see how it works across desktop, meetings, and mobile. Get a complete overview of its capabilities, intelligence streams, and key use cases to understand how Magnus can transform your CCaaS operations.