__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"7a6de":{"name":"Main Accent","parent":-1},"7c414":{"name":"Accent Dark","parent":"7a6de"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]},"original":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]}}]}__CONFIG_colors_palette__
__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f8570":{"name":"Main Accent","parent":-1}},"gradients":[]},"palettes":[{"name":"Default Palette","value":{"colors":{"f8570":{"val":"var(--tcb-color-1)"}},"gradients":[]},"original":{"colors":{"f8570":{"val":"rgb(19, 114, 211)","hsl":{"h":210,"s":0.83,"l":0.45}}},"gradients":[]}}]}__CONFIG_colors_palette__
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Automate project troubleshooting to reduce system downtime and costs

Optimize project troubleshooting by automatically tracking and rolling back configuration changes to maximize system productivity and reduce downtime.

Automate project troubleshooting to reduce system downtime and costs

Optimize project troubleshooting by automatically tracking and rolling back configuration changes to maximize system productivity and reduce downtime.

Automate project troubleshooting to reduce system downtime and costs

Optimize project troubleshooting by automatically tracking and rolling back configuration changes to maximize system productivity and reduce downtime.

Optimize CX troubleshooting with the right management system

Looking to optimize the project troubleshooting process? Want to minimize disruption from configuration changes? When changes are made to a CX solution, your engineering team has to dive into the platform and examine the configuration logs to get their answers. It is a time-consuming process that disrupts productivity, drives up costs, delays project resolution, and hurts your business reputation. 


What if you could automate CX troubleshooting to get the results you want, minimizing system disruption, and freeing up your engineers’ time?.


The Blackchair platform offers a combination of ad hoc reporting, automated rollback, change history, and proactive alerting to help you optimize CX troubleshooting. 


Your engineers can pull up a record of changes within seconds, study their cause, and determine if they add value to your contact center solution.


If configuration changes need to be undone, you can roll back the changes and undo them, saving time, cutting costs, and minimizing disruptions to productivity, while ensuring that only value-oriented changes are made to your CX platform.

Augment your CX troubleshooting process with additional capability

Use our automated CX management platform to perform the following functions:

Automatic tracking and rollback to improve your project troubleshooting process

Check configuration accuracy by comparing primary and backup systems

Set up watch lists and get instant alerts when sensitive systems are configure

Address common desk issues by creating a list of pre-saved search parameters

Augment your CX troubleshooting process with additional capability


Use our automated CX management platform to perform the following functions:

Automatic tracking and rollback to improve your project troubleshooting process

Check configuration accuracy by comparing primary and backup systems

Set up watch lists and get instant alerts when sensitive systems are configured

Address common desk issues by creating a list of pre-saved search parameters

Want to know more? 


Read our blog to learn more about tracking and rolling back changes to improve troubleshooting.

Want to know more? 


Read our blog to learn more about tracking and rolling back changes to improve troubleshooting.

How does automated rollback aid troubleshooting?

CX engineers usually resort to manual methods to fix issues that compromise CX systems, which takes plenty of time and resources. Automated rollback allows CX engineers to resolve a technical issue quickly and far more efficiently than before.

Is the system applicable for CX projects or ongoing monitoring?

Blackchair’s automated management solution is applicable for both specific project troubleshooting and continuous, ongoing monitoring of CX solutions.

How do I get notified if sensitive changes are made to the CX system?

Our CX management system is constantly scanning the system for anomalies and unauthorized changes. If a change is made, you will be notified immediately of any such changes.

Would the system reduce the troubleshooting workload of my team?

Yes, our automated CX management platform optimizes the troubleshooting process by automating most of the workload, shortening the time taken and reducing the number of resources needed to identify CX errors.

Book a demo and see for yourself!

Want a better understanding of how our platform can optimize your troubleshooting process? Sign up for a demo to know more!

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