Optimize The Move To A
New CX Environment
Moving to a new CX environment? We got you covered!
Migrating to a new CX platform is a notoriously challenging task. Having to transfer your CX data from one platform to another is a multi-step process. There’s a lot that can go wrong if you have not planned it out properly. Your legacy platforms can put you behind schedule, drive up costs, compromise your use of the new platform, and disrupt your CX agents’ workloads—hurting the quality of your customer service. You also may not benefit from the advantages of moving to a new platform if the migration is complex and costly.
We understand some of the problems you may be facing and can help you work around them.
Blackchair is an automated CX management platform that can help you enjoy the streamlined, trouble-free migration process you want. Whether you are looking to assess legacy platforms quickly or improve migration rollout, Blackchair can help optimize every step of the migration process; from pre-migration to post-migration.
Create the streamlined, efficient migration process you are looking for to reduce costs and maximize CX ROI.
Optimize your CX migration with Blackchair
Shift configuration data from your current CX platform to a new one.
Shift configuration data from your current CX platform to a new one.
Audit the major CX components across your complex ecosystem through a central repository UI and reporting engine.
Migrate MI to ensure that your CX engineers are prepared to take on your new system.
Automate regular and emergency day 2 operations to ensure that unauthorized changes aren’t made.
Make moving to a new CX platform easy
Use the Blackchair management platform to optimize your shift to a new CX platform.
Cleanse legacy system efficiently:
Determine which legacy data has value and which is redundant, swiftly.
Accelerate the shift to a new CX platform:
Assess your configuration data across a complex CX ecosystem to reduce the time needed to shift to your new platform.
Make your new CX platform more accessible:
Reduce the time your team will need to adjust to the new platform by making the migration as seamless as possible for your agents.
Stabilize day 2 operations:
Create a stable CX environment to ensure smooth, efficient operations during the post-migration phase and maximize CX ROI.
