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21st century UC solutions that will improve contact centre services

  • Apira Giriharan
  • Unified Communications (UC)
  • No Comments

Contact centres are expected to manage the omnichannel touchpoints of customer service and create a seamless framework for internal communications if they want to stay competitive in the 21st century, a daunting task for any organisation. However, UC solutions provide the communications framework contact centres need for perfect CX and seamless internal communication. 21st-century technological…