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The importance of visibility in UC cloud

  • Apira Giriharan
  • Unified Communications (UC)
  • No Comments

The shift to UC cloud has allowed contact centres to enhance communication with customers while reducing operating costs. However, many contact centres have yet to realise the importance of maintaining visibility in their cloud. We feel that most are not even aware of the concept of visibility and its benefits. Aware or not, contact centres…

Achieving complete visibility in the UC cloud isn't easy, learn about the challenges face with Blackchair.

The challenges of getting visibility in the UC Cloud

  • Apira Giriharan
  • Unified Communications (UC)
  • No Comments

We often discuss with our peers and clients why organisations should make visibility in cloud UC their top priority. A recent survey revealed that most companies are yet to gain proper visibility into their respective cloud environment, even though they clearly understand its importance, in terms of security. We have a different theory altogether –…