Blackchair Launches Symphony 6.43 at  Xperience19

Change, configuration and release management solutions provider to unveil cutting-edge suite with industry-leading Genesys Customer Experience Platform

Reading, UK – February 22, 2019 – Blackchair will be releasing a milestone in their application’s history, Symphony 6.43 at Xperience19, the industry’s premier customer experience event presented by Genesys®.

This next-generation application is an essential part of Genesys Automation Strategy, as the only approved License Management application delivering true multivendor Compliancy Auditing Services.

As a Tier One Expert Application and a strategic partner of Genesys, the global leader in omnichannel customer experience and contact center solutions, Blackchair will be showcasing its change, configuration and release management solutions at Xperience19. Taking place June 10-13 in Denver, CO, Xperience19 brings together the leading minds and technologies responsible for advancing the customer experience industry today.

As a Silver sponsor of Xperience19, Blackchair will be demonstrating the four key modules of the Spotlight suite in the Partner Pavilion, including:

• Audit & Compliance – the backbone of Symphony – synchronizes configuration and rolls back erroneous changes to provide a view for multiple platforms.
• Release Management, a transport layer for Genesys Use Cases, and its execution of project rollouts, logging and backup system facilitates risk-free, timely changes.
• Operational Efficiency Analytics – a cost-effective insight tool that checks change volume and drives down change to increase overall productivity.
• Consolidated Notification Dashboard – a real-time platform alerting dashboard, that delivers trend reports, root cause analysis and proactive monitoring. There will also be demonstrations for both Genesys PureEngage™ and PureConnect™ platforms.

Jason Owen, CEO of Blackchair, states “When Genesys hold their yearly global conference it is a major market event and Xperience19 will be no different. We sponsor this event both to learn and share innovation with new and existing customers. XPerience19 is the backbone of our customer interactions for the year.”

Blackchair has remained a trusted Genesys technology partner for 13 years with a proven reputation as a provider of unique, trailblazing solutions for contact centers. Together, Genesys and Blackchair have implemented lasting solutions for global industry-leaders in financial services, government, healthcare, retail, manufacturing and technology sectors.

“Xperience19 is an opportunity to celebrate valued partners that collaborate with us to build lasting relationships with brands that produce great business outcomes,” said Paul Rolfe, Vice President of Global Partners and Alliances for Genesys. “We are proud to have Blackchair at Xperience19 to showcase how Symphony integrates with the Genesys Customer Experience Platform to help businesses all over the world better connect moments with their customer and engage their employees.”

Xperience19 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world.  Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

Join the conversation on social media at #Xperience19

About Blackchair

Blackchair Software Limited was established in 2005, headquartered in the United Kingdom, and are the leaders of configuration change management enablement solutions worldwide. At Blackchair, the focus is your investment in Customer Experience, Unified Communications, and Networking technology assets. We enable our global customers to realize the accelerated time to value of these assets, whilst providing a predictable method of delivery management.

Symphony, our configuration management and auditing platform is an agile product suite that provides end-to-end oversight of the process of change management and whole systems configuration in real-time.

Learn more at www.theblackchair.com, or visit us on Twitter at @blackchair_info.[/vc_column_text][/vc_column][/vc_row]

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Blackchair was proud to be a Silver sponsor at this years ENGAGE 2019 in Auston.

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