__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"7a6de":{"name":"Main Accent","parent":-1},"7c414":{"name":"Accent Dark","parent":"7a6de"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]},"original":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]}}]}__CONFIG_colors_palette__

Optimize CX management to improve delivery and reduce errors

Download our FREE guide to find out how you can streamline your Day 2 operations

Optimize Day 2 operations to improve CX delivery and reduce errors

Download our FREE collateral to streamline Day 2 operations,

 reduce costs, and improve delivery

Configuration changes can be nerve-racking

Day 2 operations, the phase where you check if configuration changes are not compromising CX functions, is difficult to execute in an efficient manner. Whether you are working in a multi-CX environment or on a single CX platform, you might encounter the same problem.

Your CX engineers may have to examine code manually to find the issues compromising performance, which takes a lot of time. Furthermore, if configuration changes are found, undoing them can be a difficult process, which prolongs system downtime. 

System downtime can compromise CX management, like emergency response procedures, CICD (Continuous Improvement/Continuous Delivery) strategy, and even regular activities. This leads to several problems that hurt CX ROI through unplanned work, business outages, and poor productivity. 

What if you could remove these problems and improve CX ROI?

Day 2 operations are tricky to pull off

Struggling with Day 2 operations? How you handle technical operations, like MADC and CICD activities, can have a huge impact on your CX ROI. 

Getting them wrong leads to disastrous results, compromising CX delivery, hurting operational efficiency, and hindering your engineers’ productivity.

Furthermore, CX functions crucial to operations, like troubleshooting, become much harder to pull off, compromising system performance and customer satisfaction.

Our guide to improving configuration management ops and CX delivery  

In our guide - Spotlight Professional, we explore how you can optimize Day 2 operations to create an efficient, productive CX environment where configuration errors are found and resolved efficiently.

We explore how you can:

Streamline Day 2 operations       

Simplify Day 2 operations and complete them in an efficient manner. Discover configuration changes within a smaller time-frame to improve productivity and reduce costs. 

Undo CX configuration changes instantly

Undo harmful CX changes in an instant, minimizing system downtime. Discover how to undo configuration changes that compromise your CX platform instantly. 

Minimize system downtime        

Reduce system downtime to create a more efficient, productive CX environment where day-to-day activities and complex CICD strategies can be pulled off efficiently.

Improve CX delivery and reduce errors

Improve the rate of delivery within your CX environment and reduce incidence of errors to improve productivity, and reduce outages.

Streamline Day 2 operations       

Simplify Day 2 operations and complete them in an efficient manner. Discover configuration changes within a smaller time-frame to improve productivity and reduce costs. 

Undo CX configuration changes instantly

Undo harmful CX changes in an instant, minimizing system downtime. Discover how to undo configuration changes that compromise your CX platform instantly. 

Minimize system downtime        

Reduce system downtime to create a more efficient, productive CX environment where day-to-day activities and complex CICD strategies can be pulled off efficiently.

Improve CX delivery and reduce errors

Improve the rate of delivery within your CX environment and reduce incidence of errors to improve productivity, and reduce outages.

Want to know more? Get our free guide now!

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