Audit & Monitor Change
YOUR BUSINESS DEMANDS VISIBILITY INTO SLA DEPENDENCIES
Business operations rely on IT services. When things go wrong in vastly complex systems, the identification and classification of the issues need to be achieved automatically and where possible, the responses predefined. Blackchair’s DevOps suite, using audit and automation tooling provides:
- Rapid identification of root cause
- SLA Impact Classification
- Prepared Solutions
Through our Audit Solutions we not only identify all changes on a target platform but look at the Application’s in-flight behavior, to ensure that its critical systems and services are in good health and operational. We watch the Business demand profile hitting the application and compare it to the temperature of the supporting infrastructure and existing monitoring tools. This allows us to identify sudden changes in the operational status and ask the audit trail “what has changed?”.
An outage or a service degradation can be seen and the cause identified, in minutes rather than hours. The saving to the Business avoiding an outage is huge.
Root Cause Analysis – Avoidance of Unplanned Work
When an outage occurs, the fault can lie in many different places, possibly not even within your jurisdiction. Using the Spotlight Consolidated Notification (CN) Dashboard module, the Root Cause of an issue can be pinpointed faster than any manual effort could. This could save an operation significant troubleshooting time, money, reputation and customer experience.
The key is in our generic connectors that monitor many different data streams in real time. This reliable “always-on” system will display real time alerts against thresholds you set, informing you when services are “sick rather than dead”, giving you a window to fault find and restore, before anyone is aware of a problem.
Furthermore, by using the Spotlight Auditing and CN Dashboard modules, you will see a marked reduction in outages caused by broken DevOps practices. This will not only boost performance, stability and further reductions in defects and unplanned work but will ultimately save bottom line costs and supporting profit margins.
- Analysis of patterns of alarms and failures across the infrastructure
- Group together constituent components that make up an SLA objective
- Connect to multiple third-party products that make up a single SLA
- Key performance and stability indicators and trends
- Platform resource usage trend analysis and warnings
- Single view for performance, demand and change behavior
- Comprehensive visibility into operations that affect Change, Security, Performance and stability
- Instant access to SLA targets, real time and historical