Routing Optimisation

A critically overlooked domain is the way that your people interact with IT systems. Is it excessive? Is it incorrect? Is it appropriate?

This is a business-centric service and tooling that touches the core of the operation and the relationship between the human skill pool. Moreover, bringing to fruition the decision logic for interaction-handling and the use of the technology to handle customer demand.

We know we can affect your operational efficiency. The question is, what can a 15%-30% level of intervention in your business do on a day-to-day basis and its effect on hitting service levels? Your line of business can perform better; but where and how?

Our tuning service exposes how your line of business truly uses your technology in a unique way, displaying whether an increase in user training is required or a tuning of the technology. Alterations to both of these aspects can deliver massive bottom-line results and unlock hundreds of hours of extra productivity.

Our approach is simple and effective, we develop an insight into the inner workings of your business and how people use the system in a transparent and non-intrusive way.

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