A CX system visibility solution to help you spot and recover from potentially disastrous events

Spot, mitigate, and prevent disasters to ensure a secure, compliant CX system

A CX system visibility solution to help you spot and recover from potentially disastrous events

Spot, mitigate, and prevent disasters to ensure a secure, compliant CX system

Are your CX systems leaving you vulnerable to a disaster?

When system design and integrity are not up to scratch, all it takes is one disaster to bring down the platform.

Poorly thought-out systems create inconsistent configuration plans, making it hard for CX engineers to troubleshoot and fix problems.

To compensate, engineers make radical changes frequently, prompting questions about the reliability and consistency of the system.

Frequent system changes lead to security and compliance issues down the line, prompting problems with industry regulators.

Amidst such a volatile, insecure environment, your CX agents will have a hard time delivering their best work, compromising call volume and overall customer service quality.

However, you can create a stable, consistent CX platform that is secure and compliant, capable of withstanding any disaster.

With a safe, stable environment for CX agents to be productive, where engineers can resolve issues rapidly, improving productivity and system stability while reducing costs.

All you need is the right solution—Blackchair’s CX system visibility solution.

Creating CX system transparency with the right solution

Our CX management solution can help you bring transparency, simplicity, and efficiency to your CX environment.

Whether you are working with a single vendor or multiple vendors on your platform, you can bring consistency to your system design and routing plans using our CX management system.

Using our management solution, you can create a persistent configuration record that is connected to all systems.

This configuration record will help you do the following:

Establish a “breadcrumb trail” of activity across the ecosystem
Track who made system changes and when they were made
Compare new variables with old ones to determine changes made
Receive alerts to any changes made to your CX system

Creating CX system transparency with the right solution

Our CX management solution can help you bring transparency, simplicity, and efficiency to your CX environment.

Whether you are working with a single vendor or multiple vendors on your platform, you can bring consistency to your system design and routing plans using our CX management system.

Using our management solution, you can create a persistent configuration record that is connected to all systems.

This configuration record will help you do the following:

Establish a “breadcrumb trail” of activity across the ecosystem
Track who made system changes and when they were made
Compare new variables with old ones to determine changes made
Receive alerts to any changes made to your CX system

Stabilize your platform using a CX system visibility solution

By attaining system visibility, you will be able to do the following:

Improve CX system security by identifying vulnerabilities

Save internal resource time with consistent routing plans

Create a stable system by preventing unauthorized changes

Prevent changes that lead to poor performance or resource erosion

Ensure consistent design across different platforms and vendors

Want to improve system visibility and maximize CX ROI? Scroll down to learn how you can try the solution for yourself.