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A CX system visibility solution to help you spot and recover from potentially disastrous events

Spot, mitigate, and prevent disasters to ensure a secure, compliant CX system

A CX system visibility solution to help you spot and recover from potentially disastrous events

Spot, mitigate, and prevent disasters to ensure a secure, compliant CX system

Are your CX systems leaving you vulnerable to a disaster?

When system design and integrity are not up to scratch, all it takes is one disaster to bring down the platform.


Poorly thought-out systems create inconsistent configuration plans, making it hard for CX engineers to troubleshoot and fix problems.

  

To compensate, engineers make radical changes frequently, prompting questions about the reliability and consistency of the system.

 

Frequent system changes lead to security and compliance issues down the line, prompting problems with industry regulators.


Amidst such a volatile, insecure environment, your CX agents will have a hard time delivering their best work, compromising call volume and overall customer service quality.


However, you can create a stable, consistent CX platform that is secure and compliant, capable of withstanding any disaster. 


With a safe, stable environment for CX agents to be productive, where engineers can resolve issues rapidly, improving productivity and system stability while reducing costs. 


All you need is the right solution—Blackchair’s CX system visibility solution.

Creating CX system transparency with the right solution

Our CX management solution can help you bring transparency, simplicity, and efficiency to your CX environment. 

Whether you are working with a single vendor or multiple vendors on your platform, you can bring consistency to your system design and routing plans using our CX management system.

Using our management solution, you can create a persistent configuration record that is connected to all systems.

This configuration record will help you do the following:

  • Establish a “breadcrumb trail” of activity across the ecosystem
  • Track who made system changes and when they were made
  • Compare new variables with old ones to determine changes made
  • Receive alerts to any changes made to your CX system

Creating CX system transparency with the right solution

Our CX management solution can help you bring transparency, simplicity, and efficiency to your CX environment. 

Whether you are working with a single vendor or multiple vendors on your platform, you can bring consistency to your system design and routing plans using our CX management system.

Using our management solution, you can create a persistent configuration record that is connected to all systems.

This configuration record will help you do the following:

  • Establish a “breadcrumb trail” of activity across the ecosystem
  • Track who made system changes and when they were made
  • Compare new variables with old ones to determine changes made
  • Receive alerts to any changes made to your CX system

Stabilize your platform using a CX system visibility solution

By attaining system visibility, you will be able to do the following:

Improve CX system security by identifying vulnerabilities

Save internal resource time with consistent routing plans 

Create a stable system by preventing unauthorized changes

Prevent changes that lead to poor performance or resource erosion 

Ensure consistent design across different platforms and vendors

Want to improve system visibility and maximize CX ROI? Scroll down to learn how you can try the solution for yourself.

Stabilize your platform using a CX system visibility solution

By attaining system visibility, you will be able to do the following:

Improve CX system security by identifying vulnerabilities

Save internal resource time with consistent routing plans 

Create a stable system by preventing unauthorized changes

Prevent changes that lead to poor performance or resource erosion 

Ensure consistent design across different platforms and vendors

Want to improve system visibility and maximize CX ROI? Scroll down to learn how you can try the solution for yourself.

Book a free demo with our Blackchair solution


If you are eager to experiment with our CX management solution to see all the ways you can reduce operating costs and improve productivity, sign up for a free demo! Simply click on the link below to get started.

Book a free demo with our Blackchair solution


If you are eager to experiment with our CX management solution to see all the ways you can reduce operating costs and improve productivity, sign up for a free demo! Simply click on the link below to get started.

Our partners


We work with renowned firms in the CX industry to enhance business outcomes and make sure our solution delivers the best technology.

Platform Partners

Our platform partners help maximize CX delivery and accelerate innovation.


Integration Partners

Our integration partner can help you get the most out of your contact center technology.

What is meant by a breadcrumb trail of activity? 

A breadcrumb trail refers to how well you can track activities within your platform. The Blackchair management platform features a persistent configuration record that will allow you to track what changes a specific user made and the scope of their changes, by comparing new and old values.

How can the system identify CX vulnerabilities?

The Blackchair management platform can highlight security weaknesses and flaws by improving CX system visibility. Furthermore, the management platform has several tools that would allow for design comparison across different items. You can use the information to analyze your system design to discover any security vulnerabilities within your system.

How can Blackchair prevent poor system performance and erosion?

Our CX management solution prevents poor system performance and erosion by flagging design structures that compromise system integrity, reliability, and consistency. The system will also immediately flag any unauthorized changes that could compromise system stability, allowing you to take quick action to prevent them.

Contact us for more information

Have more questions? Feel free to contact us with your queries and we will get back to you.

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