Simplify CX administration to maximize ROI and cut costs

Streamline CX administration during post-migration CX operations to double productivity and slash management costs all while reducing the strain on your workforce to create a more agile, efficient, and transparent multi-vendor CX network!

Simplify CX administration to maximize ROI and cut costs

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Why streamline CX administration?

Years of dealing with a disconnected, discombobulated CX environment have finally taken its toll on your team’s performance, and it has affected CX quality, so you are ready to do something about it.

But wait! How can you streamline configuration management amid such a complex environment? Where would you begin? This is where Blackchair can help!

Blackchair offers an automated CX management platform designed to simplify administration during post-migration CX operations where your team can do more in less time while cutting costs, improving productivity, and streamlining processes–to maximize CX ROI.

Our solution’s administration function features a unique interface that functions as a self-service portal for business users to perform specific tasks without having to log into the native function of your CX platform. This streamlines the management of your network by reducing the workload your engineers face.

Furthermore, our solution leverages data from the Blackchair audit and connects to the customer's domains, allowing you to integrate them using platform APIs to streamline management.

Optimizing administration during post-migration CX operations can lead to several benefits, such as reducing project and operations risk, increasing the speed and accuracy of configuration tasks, and effortlessly managing multi-domain capabilities.

All of these are critical for helping you reduce the cost of CX platform management while doubling productivity and reducing the workload on your platform.

How can Blackchair help you?

Rapidly develop and deploy web pages to provide specific use-case-based functionality.

Remove multiple steps in the current manual configuration tasks to streamline processes.

Perform several bulk operations quickly and efficiently to double productivity and simplify work.

Restrict and allow functions that can customize access and prevent unauthorized changes.

How can Blackchair help you?

Rapidly develop and deploy web pages to provide specific use-case-based functionality.

Remove multiple steps in the current manual configuration tasks to streamline processes.

Perform several bulk operations quickly and efficiently to double productivity and simplify work.

Restrict and allow functions that can customize access and prevent unauthorized changes.

What our clients have to say

This tool has taken a huge weight and worry off my shoulders….

This is way better and easier than what we had for Avaya. So much simpler

Yeah, this will definitely be useful. I feel bad bugging the call routing folks for something so simple, right? If I can do it myself, I think we'll both be happy

That's awesome. I mean, I think that this is great, I think this is likely going to replace all of our skilling options

FAQs

What data do you store or access?

We access and store configuration data from CX platform and track changes made to that configuration via platform APIs.

Do you store any end-customer data?

No, we do not store any data about the customers. However, we do store PII data such as agents, supervisors, and administrators.

What are the technical requirements for using Symphony’s administration features?

Symphony is a browser-based application that supports all major web browsers commonly used today. Hence, there are no extensive technical requirements needed to run the application.

How do you prevent customers from seeing our data?

Each customer has their own Blackchair Database where each domain is stored as a distinct collection. No other customer’s Blackchair application is connected to or has access to any customer’s domains.