CCaaS
configuration
and DevOps
management
Symphony’s four levers of agile change help streamline CCaaS operations, boost engineering’s productivity and responsiveness, whilst shortening time to value and reducing overall operational risk.
AUDIT
Identify configuration changes
AUTOMATION
Automate the move
ADMINISTRATION
Manage the change
COMPLIANCE
Drive service assurance
- Know the who, what and when of every change with immediate roll back of an object or whole function in the event of an outage.
- Create CX catalogues to increase rollout speeds by up to 500%.
- Improve the quality and flow rate of innovation.
- Increase the speed and quality of operational change and innovation.
- Squeeze multiple innovations into shrinking change windows.
- Drive SLAs adherence, reduce technical debt and identify operational efficiencies.
AUDIT
Identify configuration changes
- Know the who, what and when of every change with immediate roll back of an object or whole function in the event of an outage.
AUTOMATION
Automate the move
- Create CX catalogues to increase rollout speeds by up to 500%.
- Improve the quality and flow rate of innovation.
ADMINISTRATION
Manage the change
- Increase the speed and quality of operational change and innovation.
- Squeeze multiple innovations into shrinking change windows.
COMPLIANCE
Drive service assurance
- Drive SLAs adherence, reduce technical debt and identify operational efficiencies.
What users are saying
Quick watch: Symphony in 3 minutes
Symphony resources
Functionality Brief
Symphony for Genesys Cloud
Case Study
Symphony for CX developers and CI/CD
PRESENTATION
