Gain greater detail on your CX testing results when using Cyara with Blackchair

Make CX testing more efficient and detailed with our innovative solutions

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Maximize efficiency and productivity in Cyara solutions using Blackchair

Reduce costs and mitigate risks when using Cyara solutions with Blackchair

Submit your details to book a FREE demo

Common challenges you might encounter

Leveraging Cyara solutions comes with its share of technical complications that could prevent you from taking full advantage of its monitoring, testing, and automation capabilities.

This is where Blackchair can help!

Our automated change management platform can help you optimize testing and monitoring through an enhanced user experience, comprehensive reporting metrics, and real-time monitoring to enhance testing and improve monitoring leading to a more stable platform and lower operating costs.

Why choose Blackchair to optimize the Cyara solution?

Blackchair comes with several features that can improve monitoring and testing:

Track configuration changes and customer interactions through a single-window for easy monitoring

Compare and contrast analysis for configuration items and add them to an automation window.

Monitor all configuration changes across multiple CX solutions using the Blackchair platform.

Transfer configuration code between dev/testing/production environments to optimize testing.

Maximize value with your Cyara testing experience

Improve CX monitoring

Simplify and improve CX monitoring of a complex vendor ecosystem by tracking all configuration changes on the platforms through a single window.

Stabilize platform during testing

Conduct tests to unleash innovation without compromising CX platform stability by working in development environments isolated from production windows.

Raise productivity and reduce costs

Leverage automation to reduce the cost of platform monitoring and testing, reducing the workload on CX personnel while doubling productivity.

Simplify CX functions

Template functions using Blackchair to allow non-technical personnel to execute CX functions seamlessly to improve testing and monitoring.

Undo destabilizing changes rapidly

Use automated rollback to identify and undo any destabilizing configuration changes to reduce MTTR and improve platform stability

The benefits of optimizing Cyara solutions with Blackchair

Improve CX monitoring

Simplify and improve CX monitoring of a complex vendor ecosystem by tracking all configuration changes on the platforms through a single window.

Stabilize platform during testing

Conduct tests to unleash innovation without compromising CX platform stability by working in development environments isolated from production windows.

Raise productivity and reduce costs

Leverage automation to reduce the cost of platform monitoring and testing, reducing the workload on CX personnel while doubling productivity.

Simplify CX functions

Template functions using Blackchair to allow non-technical personnel to execute CX functions seamlessly to improve testing and monitoring.

Undo destabilizing changes rapidly

Use automated rollback to identify and undo any destabilizing configuration changes to reduce MTTR and improve platform stability.

The benefits of optimizing Cyara solutions with Blackchair

Improve CX monitoring

Simplify and improve CX monitoring of a complex vendor ecosystem by tracking all configuration changes on the platforms through a single window.

Stabilize platform during testing

Conduct tests to unleash innovation without compromising CX platform stability by working in development environments isolated from production windows.

Raise productivity and reduce costs

Leverage automation to reduce the cost of platform monitoring and testing, reducing the workload on CX personnel while doubling productivity.

Simplify CX functions

Template functions using Blackchair to allow non-technical personnel to execute CX functions seamlessly to improve testing and monitoring.

Undo destabilizing changes rapidly

Use automated rollback to identify and undo any destabilizing configuration changes to reduce MTTR and improve platform stability.

Book a demo

Want to determine how much time and money you can save when using the Blackchair platform? Sign up for a free demo to get started.

Book a demo

Want to determine how much time and money you can save when using the Blackchair platform? Sign up for a free demo to get started.

Book a demo

Is it possible to build custom APIs using the Blackchair platform?

Yes, your CX engineers can create custom APIs that can template different configuration operations with the Blackchair platform. You can use this feature to stabilize the platform and further optimize the testing process with the Cyara solution.

Can you give me more information about automated rollback?

Blackchair tracks configuration changes across the platform and logs them into the database. This feature gives you insight into all configuration changes done by business and technical users. Automated rollback complements your Cyara solution because any configuration errors identified during testing can be identified quickly and resolved with the platform.

Do you track all security events and configuration errors?

Yes, if there are any errors discovered, they will be logged and stored for an internal review. This includes any errors found through testing with the Cyara solution.

Moreover, you can use the platform to track and monitor all configuration operations within your CX ecosystem. Leverage the insight to get a deeper understanding of current operations to ensure that your organization meets compliance requirements and adjust any processes that fail to meet these regulatory standards.