How configuration automation solutions can optimize CX management

Double productivity, reduce operating costs, and manage multiple domains with configuration automation.

Get in touch with us for more

How configuration automation solutions can optimize CX management

Double productivity, reduce operating costs, and manage multiple domains with configuration automation.

Get in touch with us for more

Managing your multi-domain CX solution is a costly and time-consuming procedure that can compromise productivity and efficiency, which in turn can cripple your organization’s ability to deliver the best customer service.

But, with advanced CX management solutions like Symphony, you can optimize configuration management using automation to reduce operating costs and turn your CX platform into a more efficient one.

Symphony offers features that can automate tedious, time-consuming operations, allowing you to simplify and execute complex changes within your CX platform to drive productivity and innovation from design to execution.

The benefits of configuration automation

With configuration automation, you can:

Execute configuration activities such as file management to double productivity and reduce costs

Automate configuration changes across multiple CX domains to improve transparency and productivity

Optimize troubleshooting with automated rollback features to undo unauthorized configuration errors

Improve CX delivery by facilitating third-party execution to increase delivery

Double productivity and reduce strain on your engineers by creating templates with strict parameters

Improve CX delivery by facilitating third-party execution to increase delivery

Double productivity and reduce strain on your engineers by creating templates with strict parameters

How can Blackchair help you?

At Blackchair, we’re committed to helping you streamline configuration management and make it more efficient.

With Blackchair, you can:

Convert configuration automation into an agile, automated, data-driven process

Adopt an ongoing framework where you can manage daily demands instead of traditional point solutions

Resolve configuration issues within moments with our automated troubleshooting process

Bring multiple CX domains under a single platform to streamline management

Increase the speed and accuracy of configuration tasks by performing bulk operations

How can Blackchair help you?

At Blackchair, we’re committed to helping you streamline configuration management and make it more efficient.

With Blackchair, you can:

Convert configuration automation into an agile, automated, data-driven process

Adopt an ongoing framework where you can manage daily demands instead of traditional point solutions

Resolve configuration issues within moments with our automated troubleshooting process

Bring multiple CX domains under a single platform to streamline management

Increase the speed and accuracy of configuration tasks by performing bulk operations

Why work with Blackchair?

Our automated CX management platform comes with several features you cannot find anywhere else.

Track and manage source and destination platforms on a single UI to ensure platform synchronization

Undo errors with a few clicks using our automated rollback feature instead of spending hours reverse engineering code

Reuse the platform through the project lifecycle to guarantee outcomes and reduce costs

End-to-end configuration auditing to turn CX migration into a precise, accurate operation

Our partners

We work with industry-leading partners to ensure that our solution can turn CX migration into a seamless, productive process.

Our platform partners

Our integration partners

FAQs

Does Symphony come with an API to aid configuration management?

Yes, our CX solution comes with an application programming interface (API), which acts as a hub for all CX solutions where differing configuration settings will not conflict with each other.

Your engineers can use the API to access the code of different CX solutions from one location, making it easier to manage complex operations across multiple environments.

What are the benefits of the Blackchair Symphony continuous development framework?

The continuous development framework allows you to audit the platforms in real-time., which can give you the latest insights into your platform and enable you to build a configuration record that contains all the information on any changes made to the platform. This makes CX management much easier and more efficient.

Can automated configuration management improve resource management?

Automated configuration can help you optimize practices because of the features on offer, which include the ability to police CX configuration practices and conduct a configuration comparison to detect unauthorized changes while managing multiple domains. This can reduce resource constraints while still allowing you to execute configuration operations.

Does Blackchair work with on-premise and cloud-based CX solutions

The Blackchair solution works on on-premise, cloud, and hybrid environments. Hence, if you want to migrate from one platform to another, Blackchair can help you make the migration project as smooth and seamless as possible.