Genesys Application Monitoring

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Join Gene Reynolds - Global Sales Director - alongside Adrian Ingleson - Technical Architect - for a crisis-handling webinar and a demonstration of Spotlight's Consolidated Notification Dashboard (CND).

The dashboard itself is a single view platform for performance, demand and change behaviour. Currently, the world's largest airline (by fleet size, revenue and destinations served) uses CND to track real-time cause and effect with proactive alerting to potential infrastructure issues within their contact centres.

The dashboard reduces service interruptions by tracking:

  • App Performance
  • Logfiles
  • System Alarms
  • SBCs
  • 3rd Party Systems
  • NMS Feeds
  • KPI Metrics
Ultimately, enabling your team to anticipate interruptions, remedy them efficiently and defend your SLAs!
 

Interested in "better ways of working" and boosting your operational efficiency? Register below.

Don't worry if you can't join us liveyou will still receive a recording and a handout after the webinar!

 

 

 

 

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Register for our webinar

Register your place on our Genesys Application Monitoring webinar on Mon 11th December at 4:00 pm. Complete your details below and you will receive details of how to access the webinar.

Posted on: November 17th, 2017 by

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