Empirix Joins Forces with blackchair to Expand Contact Center Portfolio

The leading contact center testing and monitoring solution partners with the leading change management solution to provide a holistic management of your contact center configuration.

We're pleased to announce that Emprix, the leading testing and monitoring solution has expanded its product portfolio to include Spotlight, the world's leading change management solution for contact centers.

Integrating blackchair’s Spotlight change management suite with Empirix’s existing contact center test and monitoring solutions will enable organizations to improve customer experiences, take operational processes to the next level of maturity, reduce costs and mitigate risk with faster, more rigorous configuration release management and agnostic auditing. Organizations will now be able to quickly detect problems and trace them back to changes in the contact center environment.

You can read the full announcement HERE

If you would like to know more, please contact us via the above link.

Posted on: April 19th, 2015 by

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