Blackchair to attend CX18 in Nashville

Join us at the Partner Pavillion!


Blackchair Launches Spotlight 6.41 at Genesys CX18

Change, configuration and release management solutions provider to unveil cutting-edge suite with industry-leading Genesys Customer Experience Platform


Reading, UK – May 1, 2018 – Blackchair will be releasing a milestone in their application’s history, Spotlight 6.41 at CX18, the industry’s premier customer experience event presented by Genesys®.

This next-generation application is an essential part of Genesys Automation Strategy, as the only approved License Management application delivering true multivendor Compliancy Auditing Services.

As a Tier One Expert Application and a strategic partner of Genesys, the global leader in omnichannel customer experience and contact center solutions, Blackchair will be showcasing its change, configuration and release management solutions at CX18. Taking place May 1-4 in Nashville, Tennessee, CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today. 

As a Silver sponsor of CX18, Blackchair will be demonstrating the four key modules of the Spotlight suite in the Partner Pavilion, including:

  • Audit & Compliancy – the backbone of Spotlight – synchronises configuration and rolls back erroneous changes to provide a view for multiple platforms.
  • Release Management, a transport layer for Genesys Use Cases, and its execution of project rollouts, logging and backup system facilitates risk-free, timely changes.
  • Operational Efficiency Analytics – a cost-effective insight tool that checks change volume and drives down change to increase overall productivity.
  • Consolidated Notification Dashboard – a real-time platform alerting dashboard, that delivers trend reports, root cause analysis and proactive monitoring. There will also be demonstrations for both Genesys PureEngage™ and PureConnect™ platforms.

Jason Owen, CEO of Blackchair, states “When Genesys hold their yearly global conference it is a major market event and CX18 will be no different. We sponsor this event both to learn and share innovation with new and existing customers. CX18 is the backbone of our customer interactions for the year.”

Blackchair has remained a trusted Genesys technology partner for 12 years with a proven reputation as a provider of unique, trailblazing solutions for contact centers. Together, Genesys and Blackchair have implemented lasting solutions for global industry-leaders in financial services, government, healthcare, retail, manufacturing and technology sectors.

“CX18 is an opportunity to celebrate valued partners that collaborate with us to build lasting relationships with brands that produce great business outcomes,” said Paul Rolfe, Vice President of Global Partners and Alliances for Genesys. “We are proud to have Blackchair at CX18 to showcase how its Spotlight suite integrates with the Genesys Customer Experience Platform to help businesses all over the world better connect moments with their customer and engage their employees.”

CX18 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world.  Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

Join the conversation on social media at #CX18


About Blackchair

Blackchair Software Limited was established in 2005, headquartered in the United Kingdom, and are the leaders of configuration change management enablement solutions worldwide. At Blackchair, the focus is your investment in Customer Experience, Unified Communications, and Networking technology assets. We enable our global customers to realize the accelerated time to value of these assets, whilst providing a predictable method of delivery management. 

Spotlight, the company’s flagship software platform, is an agile product suite that provides end-to-end oversight of the process of change management and whole systems configuration in real-time.

Learn more at, or visit us on Twitter at @blackchair_info.

Posted on: April 3rd, 2018 by


blackchair Europe Abbey House, 1650 Arlington Business Park, Theale, Reading, Berkshire, RG7 4SA. +44 845 456 6751
blackchair Americas 71 Stevenson Street, Suite 400, San Francisco, California, 94105. +1 415 655 6788
email:    Support Enquiries:

© 2019 Blackchair | Sitemap | Privacy & Cookies | Website designed by bluegreen design