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UC/CC Configuration; The Assets you don’t even know you have.

When people discuss their assets or their intellectual property of their business they tend to gravitate towards the tangible. The products, the furniture, the people, the bricks and mortar, as well as the technologies they invest in. And that’s to be expected; It’s visible and easy to calculate value for. I have been around contact…

May 17, 2019
CX vs UX: How different are they

It’s easy to think of UX and CX as the same for the terms tend to be used interchangeably. Both terms are linked to the same objective of making sure customers have a positive experience with the brand or organisation. However, while CX and UX are linked, both terms have their differences, especially in regards…

May 3, 2019
Cloud Asset Management – Top Four Concerns

I am witnessing more and more, a domino effect of customers and other enterprises taking the jump from in-house data centre-based management for contact centres and UC systems and moving them into cloud-based services. The value proposition for most businesses do stack up; you get a highly fault tolerant service, you get very flexible commercial…

April 11, 2019
Top DevOps tools you need to try in 2019

Given our love for all things DevOps, one of our favourite pastimes is the dissection of top DevOps tools. As discussed frequently on our blog, DevOps refers to the time-saving combination of software development and IT operations. With the power of this kind of automation, many companies (and our clients!) improve their workflow by as…

April 9, 2019
Understanding DevOps: A beginner’s guide to the basics

DevOps. What is it? What does it do? What do I need to know about it? When someone hears the word ‘DevOps’ for the first time, these are just a few questions that come to mind. While it certainly sounds like fancy technical jargon (which, if we admit, maybe a little true), the concept behind…

April 2, 2019
WEBINAR – UC and CX Dev Ops Automation and lean delivery

UC and CX Dev Ops Automation and lean delivery May 30th, 2019 Details and Registration link coming May 15th, 2019

February 22, 2019