We understand that recent circumstances have made Avaya contact center environment management more challenging and risky. As experts on the Avaya platform, our team of CX engineers can help you navigate the challenges of your CX environment to reduce the risk of managing your CX center.
By using our platform, you will not only get a detailed audit but also discover ways to reduce the workload on your engineers while accelerating productivity. Let us know if you are interested by filling out the form, and an expert from our team will be in touch!
We understand that recent circumstances have made Avaya contact center environment management more challenging and risky. As experts on the Avaya platform, our team of CX engineers can help you navigate the challenges of your CX environment to reduce the risk of managing your CX center.
By using our platform, you will not only get a detailed audit but also discover ways to reduce the workload on your engineers while accelerating productivity. Let us know if you are interested by filling out the form, and an expert from our team will be in touch!
Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery.
Blackchair Symphony is a auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations.
Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MADC tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.
This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.
Using Symphony can help you do the following:
Gartner® published a report detailing some of the reasons behind Avaya’s situation and suggested several solutions to help mitigate risk. One of these recommendations is to conduct a comprehensive audit of the contact center environment to mitigate risk. In the report, Gartner® named Blackchair a suitable auditing tool for contact center environments above 500 seats.
Gartner® has also named Blackchair as an audit and migration tool that can help negotiate the ideal CCaaS contract when migrating to a new solution.
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