Audit your Avaya contact center to minimize risk with Symphony

We understand that recent circumstances have made Avaya contact center environment management more challenging and risky. As experts on the Avaya platform, our team of CX engineers can help you navigate the challenges of your CX environment to reduce the risk of managing your CX center.

By using our platform, you will not only get a detailed audit but also discover ways to reduce the workload on your engineers while accelerating productivity. Let us know if you are interested by filling out the form, and an expert from our team will be in touch!

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Audit your Avaya contact center to minimize risk with Symphony

We understand that recent circumstances have made Avaya contact center environment management more challenging and risky. As experts on the Avaya platform, our team of CX engineers can help you navigate the challenges of your CX environment to reduce the risk of managing your CX center.

By using our platform, you will not only get a detailed audit but also discover ways to reduce the workload on your engineers while accelerating productivity. Let us know if you are interested by filling out the form, and an expert from our team will be in touch!

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Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery. 

Blackchair Symphony is a auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations. 

Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MADC tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.

This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.

Leverage Blackchair Symphony to audit your Avaya contact center

Using Symphony can help you do the following:

Optimize compliance enforcement:

Reduce the cost of compliance management operations while also enforcing compliance to identify redundant licenses.

Establish a persistent configuration record:

Identify inconsistent configuration plans and security vulnerabilities, and negate risks within your Avaya contact center.

Migrate code through dev/test/prod:

Automate the configuring, testing, and bringing code to a production environment to facilitate innovation and testing.

Automate rollback to optimize troubleshooting:

Leverage automated rollback to optimize CX troubleshooting and reduce the risk of contact center management.

Blackchair named a suitable auditing tool by Gartner®

Gartner® published a report detailing some of the reasons behind Avaya’s situation and suggested several solutions to help mitigate risk. One of these recommendations is to conduct a comprehensive audit of the contact center environment to mitigate risk. In the report, Gartner® named Blackchair a suitable auditing tool for contact center environments above 500 seats.

Gartner® has also named Blackchair as an audit and migration tool that can help negotiate the ideal CCaaS contract when migrating to a new solution.

Why use Blackchair Symphony?

Create a persistent configuration record for all systems to establish a "breadcrumb trail" of change activity.

Complete auditing and CX project execution by at least 15%-30%.

Shorten discovery time by 20%-50% based on your CX environment.

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