The value of an automated CX management platform for post-migration operations
The link between automated CX management platforms and streamlined post-migration operations
How you handle post-CX-migration (Day 2) operations can mean the difference between smooth business operations and tremendous friction caused by unplanned work and eroded CX where even day-to-day operations, like MADC, are hard to pull off.
At Blackchair, our mission is to help you turn post-migration operations into a seamless, efficient process so you can maximize productivity in your CX ecosystem, reduce the burden on your IT and business teams, and lower operating costs.
Our automated CX management platform can streamline a wide range of post-migration operations to reduce resource shortages and avoid defects so you can respond faster to business requests and create a more productive, innovative CX environment.
Resolving CX challenges with an automated CX management platform
Capture and record all activity in your CX domains from a single interface
Rollback CX configuration to a previous setting in seconds to undo unauthorized configuration changes
Create custom automation packages with local and global parameters and no pre-set limit for all your CX vendors
Maximizing ROI with an automated CX management platform
Using our automated CX management platform, you can:
Stabilize your CX environment by reducing the risks associated with poor change management
Improve the rate of daily operations and respond to events faster than manual efforts
Deliver innovation faster to reduce the workload for product development teams
Reduce time-to-value to realize the effectiveness of your CX environment and improve productivity
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Want to get more information about optimizing post-migration operations? Book a demo with us! We can explain how the solution works to convert your Day 2 operations into an efficient, seamless process.
An ecosystem of channel, strategic alliance and technology partners
Together we have helped over a hundred of the global Fortune 2000 transform their CX operations, improve operational efficiency and significantly reduce costs.
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FAQs
Blackchair is the only CX management platform featuring lab, production, and deployment environments where you can seamlessly transfer configuration code from one environment to another. This would allow you to develop, test, and deploy as you need without worrying about disrupting CX operations.
Our platform tracks configuration code changes. If changes were made or business users performed functions beyond approved parameters, you can easily track the changes and who made them.
You can then roll back the solution to a state before changes were made using our automated rollback feature.
Our management platform allows your CX agents or managers to perform functions like resetting skills. You can also create automated templates that execute specific functions, like adding users.
This allows business users to perform a range of functions without relying on the technical team. These templates additionally have specific parameters, so business users can prevent them from making changes that could disrupt system stability.
Our CX management platform is the only platform that allows us to audit and monitor configuration changes on both destination and source platforms on a single interface.
The system tracks configuration code from source to destination platform, allowing for platform synchronization while reducing operating costs.
Contact us for more information
Have more questions about our CX Management platform?
Feel free to get in touch with us.
