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According to the Zendesk CX Trends Report 2023, 74% of agents say that giving them access to more tools and data will allow them to personalize customer interactions much more effectively—improving CX delivery as a whole.
This is one of the many reasons why you may be considering CCaaS migration. Cloud contact centers are one of the most powerful offerings in the CX landscape right now, offering near-endless options and opportunities for you to improve customer experiences.
In the process of looking into the best cloud migration strategy, you would almost assuredly come across lift-and-shift migration, also known as rehosting. While this can be a more affordable option for migration, it also involves simply moving your legacy systems into a cloud infrastructure. Is it the best you could do for your future CX operations?
Let’s dive in.
While lift-and-shift is a popular cloud migration strategy, there may be better options for your CX operation. Here’s why:
The lesson? Lift-and-shift might not be the best solution for CX migration. There are many other options for migration, like repackaging and re-platforming. In these situations, automation solutions can be of help—helping you accelerate the migration process without compromising on the key areas mentioned above.
If you want to experience long-term, sustained success, investing in CX is non-negotiable. Companies prioritizing CX investments can see 1.7x higher retention rates, 1.6x higher CLV, and 1.4x higher revenue growth. The benefits of optimized CX delivery are nothing to scoff at.
With Blackchair’s Clarity Automated Discovery Service, you can see these improvements all the faster. How? Clarity has provided $1.3 million in customer savings, a 25% acceleration in CX migration, and an 80% reduction in discovery efforts for users.
Invest in Clarity, a better approach to CX migration that can reduce time spent researching your current configuration and eliminate the manual discovery burden on your delivery team. Get in touch with us for a free demo today.
Identify valuable configurations, eliminate redundant configurations, and identify operational change and habits to drive CX transformation requirements with Blackchair’s Clarity Automated Discovery Service.
The five common cloud migration strategies are Rehost (Lift-and-shift), Refactor (Repackage), Revise (Replatform), Rebuild, and Replace (Retire).
Automated discovery accelerates CX migration by identifying valuable configurations, eliminating redundant configurations, and identifying operational changes and habits. This leads to a more efficient and effective migration process.
Choosing the best CX migration strategy depends on your specific needs and circumstances. Factors to consider include your current infrastructure, the nature of your data, security requirements, cost, and the desired speed of migration.
![automated call distribution](https://theblackchair.com/wp-content/uploads/2023/12/Untitled-design-11.png)
Discover hidden insights in your legacy contact center systems. Reduce discovery time, mitigate risks, and accelerate CX transformation—partner with Blackchair for seamless CCaaS migration.